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Acorn by Synergie is currently offering this very exciting opportunity for a Front of House based in Newcastle! This is a full-time, permanent opportunity, paying £25,000 to £27,500 per annum. This is a very exciting opportunity for a Front of House with a good understanding of Building Management.

The ideal candidate would act pro-actively, ensuring all public, tenanted, unoccupied and back-of-house areas of the site are safe and secure, protecting company property and people and meeting the high standards and specification set by the company. They would react with an immediate and appropriate response to Health, safety and security incidents and ensure that all facilities management standards are delivered and maintained at all times.

Main duties:

• Ensure all contractors have a valid permit to work, before commencing any works
• Assist in managing the contractors on site providing guidance, support and site knowledge and ensuring they work within the site rules and guidelines
• To ensure and control the necessary internal quality audits are undertaken and provide a detailed action plan, managing any non-compliance
• Effectively manage site waste and recycling taking in to account environmental and health and safety factors
• Maintain accurately tenant records and contact details

Health, safety, and security:

• Patrolling the site to prevent, detect and investigate; disturbances, offences on site, signs of intrusion, ensure security of doors and gates and that no unauthorised personnel enter restricted areas therefore creating a safe and comfortable working environment for tenants, employees and visitors
• Responding to emergency situations as they arise, liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service, directing emergency vehicles and other traffic on site
• To ensure all site related risk assessments and method statements are monitored, reviewed and updated as per schedule and as necessary
• Testing the fire alarm systems including the setting and disengaging of the alarm panel, and the activation of the call points, promptly dealing with alarm activations
• To take responsibility for your own and others health and safety, to carry out your role safely and to health, safety and security legislation and guidelines, using PPE as necessary
• Proactively supervise on site health and Safety activities, reviewing accidents and promoting safe working practices

Customer service and reception:

• Deliver excellent customer service to customers, colleagues and visitors to the Building at all times
• Ensure deliveries, visitors and contractors are properly recorded on site and effective control takes place on access and egress
• Reception duties, including meeting and greeting all visitors, answering telephone calls to take messages, answer questions, and provide information, logging visitors in and out via the visitors' book
• Maintain good tenant relations and with their teams
• Monitor the standards of cleanliness throughout the building and reception area liaising with the cleaning contractor to ensure standards are maintained

Requirements, skills and qualifications:

• Working as part of a diverse team and supporting each other to achieve results
• Physically fit and having mobility to be able patrol for the duration of shift and to respond rapidly to incidents
• Have some knowledge and experience of building HVAC systems
• To be able to communicate with customers, colleagues and visitors fluently in English
• Observant and able to complete accurate reports
• To have a working knowledge of own Health and Safety and COSHH qualified

Personal qualities:

• To have pride in your job and personal appearance
• Friendly, approachable and creating a good impression
• Able to use own initiative and solve problems
• Able to manage own time and prioritise work

Acorn by Synergie acts as an employment agency for permanent recruitment.