Front of House Assistant: Secret Cinema: Grease: Birmingham Birmingham, England
TodayTix Group
Full Time
Birmingham, England
22050 - 60780 GBP ANNUAL Today
Job description
Secret Cinema has been thrilling audiences for 15 years, delivering deeply unforgettable experiences, fusing the world of cinema and site-specific immersive entertainment. Audiences get the chance to experience their favorite characters and stories in a whole new way, and with titles like Moulin Rouge!, Blade Runner and Dirty Dancing, attracting over half a million visitors in the past 5 years alone.
The Front of House Assistants are the first point of contact for all guests in our newest immersive experience Secret Cinema Presents Grease at the NEC in Birmingham. This is a customer facing role, working alongside the Operations and Security teams. The FOH Assistants will be responsible for providing our guests with narrative guidance and operational support to help them navigate their experience to the fullest; to do so they will be in costume and in character as part of our 1950s world.
Ideal candidates will have an events or performance background, customer service experience, and will be outgoing and confident in a dynamic environment. The production is based entirely outdoors and this role will require you to stand for long periods of time. All candidates must be based in Birmingham, Solihull, or the surrounding area in order to be considered.
Key responsibilities
- Providing key front of house services including, but not limited to, ticket scanning and stewarding in a fast-paced environment.
- Maintaining a welcoming atmosphere whilst handling customer requests in an efficient and professional way.
- Fully immerse guests into the world we are creating by honing character and back-story as well as being familiar with the overarching narrative of the show.
- Ensuring customer safety and wellbeing during immersive experiences.
- Being the first point of contact to greet any queries and complaints and referring customers to Front of House Management where appropriate.
Skills & Experience Required
- Enthusiastic can-do attitude, hospitable nature and an ability to show initiative.
- Confidence working amongst a close-knit team and interacting with large crowds on a daily basis.
- Clear communication skills; ability to to relay key information in a clear and concise manner.
- Must be comfortable working evening and weekend shifts.
- Must be local to Birmingham, Solihull, or the surrounding area.
Desired
- Previous customer service or customer-facing experience.
- Previous experience with radios/comms.
- Previous experience as an actor/performer.
- Fire Marshall certification is a plus.
Key info
- Start Date: 17 July 2023
- End Date: 20 August 2023 TBC
- Hours: Variable, evenings and weekends required
- Application Deadline: 18 June 2023
- Interviews Scheduled for: 1st Round - w/c 19th June; 2nd Round w/c 3rd July
Secret Cinema welcomes applications from all sections of society. We are committed to equal employment opportunities regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by applicable law. If you have a disability or additional needs that require accommodation please do not hesitate to let us know.
To understand how Secret Group will use your personal information, please refer to our Casual Workers and Suppliers Privacy Statement
TodayTix Group
https://www.todaytixgroup.com
New York, United States
Brian Fenty
$100 to $500 million (USD)
201 to 500 Employees
Company - Private
Ticket Sales
2013
