Job Description

Front of House/Admin Assistant

Reporting of the role

This role reports to Front of House Supervisor

Hours:

Leicester Square office:

8:00 -16:30 & 9:30 -18:00

Holborn office:

8:00 -16:30 & 9:00 -17:30

Overview of job

The Front of House team reports directly to the Front of House Supervisor, and is ready to greets visitors, celebrities and VIP’s into Leicester Square and Holborn. Being polite, approachable, and professional at all times is imperative.

The ability to work as a team with workspace and security to ensure company policies are followed. The two sites have different aspects with Leicester Square being extremely busy in peak times with visitors and VIP’s. Holborn has more administrative responsibilities as well as working with the main reception to uphold the building processes.

FOH roles puts you in the very centre of our business, keeping everything ticking over. You support everyone within that business, whether they’re temporary PAs, IT staff, cleaners, sales teams, or the most senior executives. That’s a lot of responsibility – and it makes working as a receptionist a very rewarding role for the right candidate.

3 best things about the job

• On a daily basis you will meet and greet a vast mix of visitors and VIP’s into the building, building rapports with management, pluggers, PR etc.

• As you are the face of our vibrant company, this means the opportunity to network happens naturally, because of this, there is often room for progression. You’ll have the opportunity for project work, along with bringing fresh ideas to our ever-evolving, lively team, as your perspective/suggestions matter to us.

• An exciting part of our role is that we get to work behind the scenes of managing our in-house terrace events. We have been known in the past to participate in events, to assist with managing guest lists at off-site events, and the role of artist liaison at our Summertime & Jingle bell Balls etc!

Measures of success –

In the first few months, you would have:

• Be able to confidently meet & greet visitors & VIPs, and provide assistance where needed.

• Adapt to working independently and with a team, to perform a range of admin duties such as, booking meeting rooms, whilst sharing our knowledge with new starters on our systems, manage several excel spreadsheets, and update shared documents.

• Take ownership of booking event related activities in house, working with a host from start to finish, effectively communicate between departments, and update our events log.

Responsibilities of the role

• You’ll be part of a team that is responsible for the efficient day to day running of the Leicester Square and Holborn reception desks.

• With a professional manner you will be working with our hard-working team, assisting guests with signing in on our Envoy visitor management system, as well as ensuring our NDA is signed, unless agreed otherwise by senior members of Global.

• You will be requested to perform various admin duties, such as booking in-house events via data entry on an excel spreadsheet, monitoring security passes issued daily, sending weekly emails to relevant teams, and managing the meeting room booking systems along with any issues that may occur, troubleshooting in a timely manner.

• Responsible for setting Wi-Fi passwords daily.

What you will need

The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following:

• Previous front of house experience is preferable, but not necessary.

• Have experience of providing administration support in a similar role.

• Experience using a Mac, coupled with proficient computer literate skills, with strong experience of office software packages (i.e., Word & Excel.), with strong attention to detail.

• Have the ability to use their own initiative with minimal supervision and deal with routine queries as they arise, raising others as necessary.

• You should have a professional telephone manner and have outstanding customer service with staff & guests.

• The ability to multi-task, in a fast-paced environment. You’ll have a varied workload, working with facilities, events & security team where needed.

Everyone is welcome at Global

Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that different will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global