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Parks/Blackwater Falls State Park/Tucker County - Under general supervision, and at the full performance level, checks guests in and out of the overnight accommodations at Blackwater Falls State Park, and assists in the daily operation of the reservations desk area. Receives and processes reservations in person, by phone, or electronically. Registers and checks in guests upon arrival. This position is the first and often the only interaction a guest has with park staff; therefore, the employee must interact with guests in a welcoming, friendly, and hospitable manner. Work shifts will include evenings, holidays, and weekends. Completes end of shift reports. Operates RoomMaster property management system. Assigns appropriate rooms or cabins based on their availability. Writes receipts and collects payment for lodging and services. Displays brochures, post cards, and other information materials in the desk area and other assigned areas. May oversee and coordinate the work of other lodge desk clerks. Interacts with guests and handles guest complaints in a manner consistent with the hospitality standards set forth by West Virginia State Parks. Desired abilities include the ability to communicate easily and clearly both orally and in writing; ability to type and file accurately and efficiently; ability to operate computers and office equipment; and the ability to coordinate the work of others. Performs other duties as assigned. Regular attendance is required.

Training: Education equivalent to graduation from a four-year high school.

Experience: No previous experience necessary.