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POSITION SUMMARY

LONDON MARRIOTT MARBLE ARCH

A modern destination for business and leisure, the luxurious 4 star London Marriott Hotel Marble Arch is a stylish fixture on the central London landscape. Just a 5-minute walk from Oxford Street, Marriott Hotel Marble Arch features a modern fitness centre, stylish rooms and a contemporary restaurant, The Pickled Hen, showcasing relaxed drinks and locally sourced fare. Our mission is to fuel our guests’ curiosity and spark new perspectives. Join a collaborative team of creative, dynamic people setting the pace in the industry. Our hotel is a welcoming haven amid the best of Central London.

WHY WORK WITH US?

In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered:

• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent- award winning, experienced hospitality professionals
• Discounted room nights, meals, and spa access-because your well being means so much
• Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
• Access to major high street discounts so you can treat your friends and family as required

EXPLORE OUR VERY BIG WORLD

We are looking for an ambitious, dedicated and service-oriented Front Office Supervisor to join the team at London Marriott Hotel Marble Arch. If you are passionate and looking to develop within an amazing brand and the world’s biggest travel company get in touch with us today! See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?

WHAT YOU'LL DO

Process guest check-ins, assigning rooms and activating room keys

Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions or concerns

Give guests information and directions regarding property and local areas of interest

Process check-outs and resolving any disputed charges

Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques

Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

WHAT WE'RE LOOKING FOR

A warm, people-oriented demeanour

A team-first attitude

Positive outlook and outgoing personality

Flexibility, problem-solving skills and multi-tasking ability

The ability to stand, sit or walk for extended periods of time across a work shift

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.