front desk agent Wheaton, MD
Job description
At CCI Health Services, our mission is to deliver high-quality accessible care to our community members, leading the way to a more equitable health care system for everyone. Our vision is a healthy and empowered community for generations to come.
POSITION SUMMARY:
The WIC Front Office Associate (FOA) is responsible for providing front office support and administrative assistance as needed at different WIC sites throughout our organization. The FOA assists with the delivery of WIC services to assure the provision of high quality, cost-efficient, culturally sensitive services that comply with all Federal, State and Local agency policies and procedures. This position requires travel to different locations when needed.
KEY FUNCTIONS & RESPONSIBILITIES:
- Travels to assigned site within the organization to provide front office support and administrative assistance as needed, while maintaining a designated home site.
- Greets program participants in a professional manner.
- Accurately obtains/documents proof of residence, proof of identity, and proof of pregnancy, calculates, and documents proof of income.
- Provides complete information on the certifying process.
- Explains the rights and responsibilities of a WIC participant to each applicant.
- Makes initial, and assists in making return appointments, confirming the participant’s current address, phone number, email, and updates in the electronic record system as necessary.
- Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers urgent calls correctly. Accurately communicates phone messages, as needed.
- Solicits and addresses participants’ questions.
- Provides correct information on Rights and Responsibilities, Program benefits, WIC foods and vendors, and the proper use of eWIC card.
- Completes administrative tasks that include photocopying, scanning, setting up of WIC folders.
- Receive deliveries and log inventory as needed.
- Maintain a positive and professional demeanor at all times.
- Maintains a clean and organized front desk area.
MINIMUM EDUCATION REQUIREMENTS:
- A high school diploma or GED.
- Experience in a front desk or customer service role preferred.
- Proficient in using Microsoft Office Suite (Outlook, Word, Powerpoint) and other office equipment
OTHER SKILLS AND ABILITIES:
- Bilingual (English/Spanish) required.
- Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic situation.
- Must possess excellent communication and interpersonal skills to greet and serve participants.
- Ability to read and write to update participant information, and accurately communicate phone messages, and respond to visitors and callers as needed.
- Ability to maintain confidentiality and handle sensitive information.
- Adaptable to different work environments and handle changing priorities.
- Must have reliable transportation.
Why work at CCI?
- Extensive benefits plan
- Generous PTO Plan
- 403B Retirement Plan + Employer match up to 4%
- Tuition Reimbursement
- Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
- Our providers are insured for malpractice under the Federal Tort Claims Act.
Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.
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