Freight Customer Service Administrator London, England
Job description
Freightserve recruitment are looking for an experienced Freight Customer Service Person who has Import / Export experience. The company are in a period or growth and looking to add a new member of staff to their growing team. The company are a niche company based in the West End of London.
The role involves, but is not limited to, the following responsibilities:-
- Assist with shipping documentation
- Provide quotations to current and potential customers
- Liaise with offices abroad
- Keep customer up-to-date, via email and telephone
- Provide solutions to our customers requirements
- Answer telephone calls and email enquiries
- Stock maintenance for customers
- Travel abroad when necessary
- Build and maintain relationships with customers
- Assist the Manager and colleagues as necessary in order to support the team.
- Undertaken additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors.
The knowledge, skills and experience required:-
- Basic knowledge of import/export customs procedures/customs clearance
- Experiences in customer service / logistics
- Ability to build and maintain good working relationships with customers and colleagues
- Attention to details and problem-solving skills
- A good knowledge of the English language, both verbal and written
- The ability to prioritise and organise own workload to tight deadlines
- Sound knowledge of IT systems – Word and Excel
- A good knowledge of French and/or Italian language, both verbal and written
Annual Salary Reviews & Performance Bonuses;
- Salaries reviewed annually and are increased based on performance & longevity.
- Discretionary bonuses are awarded based on performance.
- Pension Scheme (subject to eligibility).
- Cycle To Work Scheme – administered through ‘Green Commute Initiative’ (subject to qualifying criteria).
- Electric Car Scheme – administered through ‘The Electric Car Scheme’ (subject to qualifying criteria).
Working hours are Monday - Friday 9am - 6pm
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Job Types: Full-time, Permanent
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Freight: 1 year (required)
- Export: 1 year (required)
Language:
- French or Italian languages (required)
Work Location: In person
