Fraud Manager London
Job description
What you will do The Group Entities Fraud Manager will be responsible for managing the fraud risks relevant to all Vodafone Group Entities which include Vodafone Business (VB), Vodafone Carrier Services (VCS), Vodafone Roaming Services (VRS) and Partner Markets. Fraud risks will cover both internal and external fraud relevant to Group Entities processes, products, services, and customers. Primary focus of the role will initially be on managing fraud risks relevant to Vodafone Business. Vodafone Business is defined as the part of Vodafone headed by the VB CEO, and includes Vodafone Business International (VBI), Internet of Things (IoT) and VB Products and Services. It also includes supporting functions which are dedicated to VB such as VB Finance and VB HR. - Fraud Risk Assessments (FRA) on processes within Group Entities - Fraud Risk Assessments on new products and services being developed and launched - Deliver fraud training programmes and awareness campaigns across Group Entities - Investigate incidents of fraud affecting VB customers within VBI and IoT. - Support the GCS&R Investigations Team, as required, on investigations related to Group Entities Who you are - Educated to degree level (preferred) - Advanced analytical, problem-solving skills, strong influencing and negotiating skills - Ability to communicate clearly (both written and verbally) and at a level appropriate to the intended audience - A broad understanding of mobile/fixed telephony networks and related services - Highly proficient in Microsoft Office applications Not a perfect fit? Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What's in it for you Discretionary yearly bonus: 10% Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year Charity days: 5 days/year Maternity/adoption leave: 52 weeks out of which 39 weeks are fully paid + 13 weeks half pay and 6 months - working 4 days, getting paid 5 Paternity leave: 16 weeks fully paid Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%. Access to: private medical, private dental, free health assessments, share save scheme Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan #GroupTA Together we can Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey. Vodafone
