foreign service officer Arlington, TX
University of Texas at Arlington
Full Time
Arlington, TX
50757 - 37263 USD ANNUAL Today
Job description
Posting Details
Position Information
Posting Number
S04462P
Position Title
Enrollment Services Officer I (S04462P)
Department
COEd Academic Services
Location
Arlington
Job Family
Admissions
Position Status
Full-time
Work Hours
Variable
Work Schedule
Training period: Monday – Friday, 8am – 5pm.
Flexible working hours:
Monday through Thursday: 11:00 am to 9:00 pm.
Friday: 2:00 pm to 8:00 pm.
Saturday: 9:00 am to 1:00 pm.
Flexible working hours:
Monday through Thursday: 11:00 am to 9:00 pm.
Friday: 2:00 pm to 8:00 pm.
Saturday: 9:00 am to 1:00 pm.
Hybrid schedule available.
Open to
External and Internal
FLSA
Salary
Salary is commensurate based on qualifications and relevant experience up to $48,000.
Duration
Funding expected to continue
Pay Basis
Bi-weekly
Benefits Eligible
Yes
Job Summary
The Enrollment Services Officer I will be responsible for building collegial relationships with current and prospective students in support UT Arlington’s strategic plan. This position will serve as the point of contact for students throughout their academic program. The individual will provide critical information and guidance to current and prospective students pursuing online programs, process graduate student admissions, and assist with continuous enrollment through program completion.
Essential Duties and Responsibilities
- Contact applicants and students about next steps and needed documents.
- Meet with applicants and students to explain program requirements.
- Document appointments and processes, share orientation materials, process admissions materials, and maintain records.
- Prepare for and document appointments, answer emails, complete audits, and process forms.
- Refer students to appropriate university resources.
- Maintain a clear understanding of applicable federal, state, and University policies and procedures.
- Send frequent reminders including: registration, payment, and course reminders.
- Follow up with enrolled students.
- Manage a large volume of inquiries.
- Introduce technological tools to students and support students in their use.
- Analyze and submit student data reports.
- Contact disengaged students as needed.
- Help students identify, develop, and implement learning strategies and study skills.
- Identify barriers to student success in retention and graduation rates.
- May regularly be scheduled to work outside of normal business hours.
- Work with graduate advisors and program coordinators to ensure students receive program materials and follow correct course sequence.
- Assist with and represent the College of Education at events.
- Perform other duties as assigned.
Required Qualifications
- Bachelor’s degree.
- At least one (1) year of experience working with college students and/or adolescents.
- Microsoft Office Suite, particularly Excel.
- Solid written and verbal communication and relationship-building skills.
- Excellent problem-solving abilities in both team and individual work environments.
Preferred Qualifications
- Master’s degree preferred.
- Two (2) or more years of experience working with college students and/or adolescents.
- Customer service experience.
- Accuracy in assessing and articulating student information to faculty and administrators and in interpreting institutional rules and regulations and other information.
- Experience working in a college or university, particularly in admissions and/or recruitment of college/university students.
- Knowledge of Texas Education Agency (TEA) policy.
Working Conditions
Special Conditions for Eligibility
Working Title
Enrollment Specialist
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [email protected].
Posting Detail Information
Number of Vacancies
4
Desired Start Date
Open Date
03/29/2023
Review Start Date
Open Until Filled
Yes
Minimum Number of References Required
3
Maximum Number of References Accepted
3
Special Instructions to Applicants
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Requirement Questions
Required fields are indicated with an asterisk (*).
- * What is the highest degree you have attained? (Please specify in your resume.)
- Associate's
- Bachelor's
- Master's
- Doctoral
- * How many years of experience do you have in an advisory, administrative, or educational capacity with college students or adolescents?
- None/less than 1 year
- 1 to 2 years
- 3 to 4 years
- 5 years or more
- * How many years of experience do you have in customer service, data entry and answering telephones?
- None/less than 1 year
- 1 to 2 years
- 3 to 4 years
- 5 years or more
- * How many years of experience do you have in Microsoft Excel?
- None/less than 1 year
- 1 to 2 years
- 3 to 4 years
- 5 years or more
Documents Needed To Apply
Required DocumentsOptional Documents
- Resume or CV
- Cover/Interest Letter
