food service manager Wytheville, VA
Job description
The Restaurant Team Leader will form and lead teams to support operational requirements, including but not limited to leading shifts or dayparts, serving as a project manager addressing specific process or operational challenges, or leading a taskforce to address a specific situation. This position reports to the General Manager.
PERKS & BENEFITS:
- Now offering option to be paid daily through DailyPay. Work today, get paid tomorrow!
- Competitive pay and opportunities for metric bonuses
- Employee Referral Program
- Medical, Dental & Vision Insurance (Must meet eligibility)
- 401K with Employer Match
- Free Meals
- Uniforms
- Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language (Up to $2,500 in tuition assistance each year)
- Training and advancement opportunities
- Employee discounts and free meals
ESSENTIAL DUTIES:
- Responsible for ensuring smooth operations with leading teams through a shift or daypart, guiding team members to work effectively and efficiently from end-to-end
- Forms and leads teams to improve processes in the restaurant as directed by the General Manager and/or Assistant General Manager
- Understands and communicates with clarity targets and goals; assists team members with understanding what actions to take and how to do to them
- Demonstrates team leadership behaviors including delegating effectively to drive results and accomplish team targets and goals assigned by General Manager and Assistant General Manager; provides reports on progress
- Demonstrates a commitment to McDonald’s values and behaviors (e.g., interactions with guests and team members)
- Monitors progress against targets and goals across multiple stations to identify or anticipate bottlenecks, and/or quality or service concerns
- Coach and role model McDonald’s guest and service experience behaviors, ensuring end-to-end consistency in service delivery, especially with new team members
- Other duties as assigned
PREFERRED QUALIFICATIONS:
- High School or GED required
- Demonstrated experience in quick service restaurants or fast-paced environments serving the general public
- Achievement oriented with strong organizational, interpersonal and problem-solving skills
- Ability to navigate effectively from performing tasks to monitoring an operation
- Ability to coach and mentor others
- Strong oral & written communication skills; English language proficiency. An ability to communicate in a second language
- At least one-year customer service management experience preferred
- Ability to work full time with variable hours including early mornings, evenings, late nights, weekends and/or holidays
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.
Job Types: Full-time, Part-time
Pay: Up to $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Food provided
- Health insurance
- Paid time off
- Paid training
- Referral program
- Tuition reimbursement
- Vision insurance
Restaurant type:
- Quick service & fast food restaurant
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekend availability
Work Location: In person
