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Job description

HARD ROCK INTERNATIONAL JOB DESCRIPTION: SERVER

SALARY TO BE DISCUSSED AT FINAL INTERVIEW

AUTHENTIC EXPERIENCES THAT ROCK

HARD ROCK INTERNATIONAL

LOCATION: Hard Rock Cafe Newcastle

POSITION TITLE: Server

REPORTS TO: Department Manager and/or General Manager

DIRECT REPORTS: Server Manager

DATE CREATED: 30/05/2023

POSITION SUMMARY

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

PRIMARY RESPONSIBILITIES

· Taking guests’ orders. · Running food. · Handling cash & other forms of payment. · Making proficient sales transactions - using a point-of-sale system. · Properly checks I.D.s – for guests who appear to be under the legal drinking age. · Demonstrating responsible alcohol service. · Demonstrating impeccable product knowledge. · Suggestive selling - using proven techniques. · Answering questions - accurately and politely. · Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience. · Maintaining a clean & organized station – including pre-bussing & table maintenance. · Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc. · Demonstrating knowledge of all table/station numbers. · Directing guests to areas & restrooms. · Creating memorable experiences. · Entertaining guests to create “Raving Fans.” This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS EXPERIENCE, EDUCATION, AND CERTIFICATIONS

· High School diploma or equivalent. · Follows all food safety & sanitation procedures. In some regions, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers’ card. · Remaining calm in a hectic, fast-paced atmosphere. · Demonstrating a high level of organization, attention-to-detail, and a sense-of-urgency. · Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

· Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time. · Ability to sit for extended periods of time. · Ability to make repeating movements of the arms, hands, and wrists. · Ability to express or exchange ideas verbally and perceive sound by ear. · Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. · Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. · Ability to turn or twist body parts in a circular motion. · Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. · Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

· Must be the minimum legal age to be employed. In some regions, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements. · Practicing all general safety standards. · Maintaining a well-groomed appearance (“having a plan”). · Following all uniform guidelines. · Recycling products, where possible. · Maintaining HRC’s 5 core Values and Mission Statement. · Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” may become a rotated position for the Servers and only used during busy volume shifts.

Be sure to include your desired position in the title. e.g. John Smith – Server

Due to the high amounts of CV’s we will not be able to respond to everyone.

If you do not receive any feedback within 2 weeks, please assume that all positions have been filled.

Work remotely

• No

Job Types: Full-time, Part-time, Permanent

Salary: From £10.18 per hour

COVID-19 considerations:
All reasonable safety precautions are in place to ensure the guests and team are kept as safe as possible at this time.

Job Types: Full-time, Part-time, Permanent, Zero hours contract
Contract length: 3 months
Part-time hours: 20-40 per week

Salary: £10.18-£10.42 per hour

Benefits:

• Discounted or free food
• Employee discount
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Work Location: In person

Application deadline: 12/06/2023
Expected start date: 03/07/2023