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Job description

A Food and Beverage Supervisor is responsible for ensuring that the bar and kitchen staff perform their jobs to the highest possible standards. He or she is also responsible for creating a hospitable environment for customers, and instructing wait staff in effective customer service and sales tactics. A successful candidate will be able to implement regular menu updates, create a positive work environment, hire and manage staff, and create specific sales strategies based on business goals.

KEY TASKS:

CUSTOMER SERVICE

• Assist in creating a warm and welcoming environment for our guests.
• Keep customers engaged in the bar area to maximise customer experience.
• Ensure that guests are seated and provided with menus promptly.
• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times.
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management.
• Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
• Continuously look to identify ways we can improve customer service, number of visitors and spend per head.

OPERATIONAL DELIVERY

• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
• Ensure customers orders are served on time.
• Use initiative to increase spend per head, eg table orders for drinks.
• Assist in the set up and preparation, and provide service duties for functions as required.
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
• Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary.
• Ensure televisions are turned on and volume at the appropriate level

COMPLIANCE, HEALTH AND SAFETY

• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
• Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
• Ensure that all front of house and guest areas are well maintained at all times. Report any maintenance needs to Management.
• Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
• Keep a log of any Health and Safety incidents and near misses in the bar / restaurant area.

TEAM MANAGEMENT

• Effective leadership skills to manage responsibility for bar staff.
• Gives feedback as necessary to bar staff on great performance and areas of development.
• Demonstrates to the bar how to improve customer service.
• Ensuring the bar and restaurant area works efficiently at all times.
• Where Zero Hour staff are on rota and footfall in the bar area do not require the level of staff then ensure to liaise with the Operations Manager to minimise labour cost and send staff home
• Ensure all adequate training is given on a timely basis to the team, and if training needed communicate this to the Operations Manager.
• Keep Operations Manager and Director informed of any staffing issues on a timely basis

STOCK

• Ensure all stock is put away in an efficient and accurate manner.
• Communicate any liquor shortages that require ordering.
• Ensure the right levels of stock are maintained and ordered.

FINANCE

• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures.
• Ensure all customer transactions are correctly processed through the terminal.
• Ensure all cash kept on site is securely held.

GENERAL

• Compliance to all health and safety procedures
• Identify any self training requirements to enable successful performance in the role.
• Ensure site security.
• Bar and restaurant to be kept clean and tidy

SUPPORT

• Prepare weekly and any other reports required on a timely basis

• Communicate with management key weekly activities and issues / concerns

• Carry out any Ad-hoc, reasonable request from management.

QUALIFICATIONS / EXPERIENCE

• 1-2 years working within a customer service food and beverage environment.
• Commitment to developing a knowledge of the menu

PERSONAL ATTRIBUTES

• Strong customer service skills
• Excellent communicator, able to interact with customers, management and suppliers
• Effective at team working
• Leadership
• Positive attitude / problem solver
• Strong planning and time management skills
• Detail conscious and accurate
• Able to work effectively unsupervised, under pressure and to deadlines
• Should be proactive and a completer finisher

Job Types: Full-time, Permanent

Salary: £24,500.00-£27,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Free fitness classes
• Gym membership
• On-site gym
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Tips

Ability to commute/relocate:

• Leicester: reliably commute or plan to relocate before starting work (required)

Experience:

• Supervising: 2 years (required)

Shift availability:

• Day shift (preferred)
• Night shift (preferred)

Work Location: One location

Expected start date: 01/04/2023