Floor Staff Manchester, England
Job description
Floor Staff Job Description
New Century Kitchen
WHO ARE WE?
And now for something completely different…
Manchester’s iconic New Century Hall was transformed in 2022 after a £10m restoration and build. “New Century” is home to a live music, performance and events space; an eclectic mix of independent kitchens, and a creative college. The venue opened in summer 2022 and is located between Victoria Station and Shudehill, right at the heart of one of central Manchester’s best connected areas, the 20 acre NOMA neighbourhood.
This remarkable Grade II listed building has been reborn as a new social destination spread across three floors, all of which will focus on nurturing talent, developing skills and creating new opportunities. Each aspect of the New Century ecosystem will complement one another with aptitude, education, live events and hospitality industries coming together to create an exciting new community for Manchester.
On the ground floor, seating up to 300 people, the beating social heart of New Century are its kitchens. The 10,000 sq ft New Century Kitchen hosts independent food operators.. A central bar and an entertainment space create a constantly evolving social hub that’s full of energy from morning through to night. A vibrant menu of the best independent food from the most exciting culinary talent sit alongside local beers, wines, a creative cocktail menu and artisan coffees.. The space is designed to inspire creativity and collaboration - a meeting place where the best food, drink and ideas flow. New Century Kitchen spills outside onto Sadler’s Yard for al fresco dining, drinking and regular events.
Think Street-Food. Think Cocktails. Think Live Gigs. Think New.
OUR VALUES
1 EXPERIENCE IS EVERYTHING
Creating and curating amazing experiences sits at the heart of what we do. Across food, drink, music and events we strive to provide constantly changing, everyday inspiration to our community. Meticulous attention to detail and service will help us to consistently deliver amazing experiences.
2 BE CURIOUS
A curious mindset fuels innovation, creativity and brings change by questioning the status quo. We love people who have an inquisitive and questioning attitude who champion new and interesting ideas, it helps us deliver our constantly evolving programme of activity.
3 EXPERIMENT & LEARN
Our curiosity drives an ethos of continuous R&D, experimentation, learning and improving as we go. It takes courage to try new things, step outside of your comfort zone and not be afraid of getting things wrong from time to time. We always learn from our experiments to grow and develop together so we never stand still.
4 RAVE ON
Be an enthusiast. Passion and an enjoyment of the good things in life are infectious - pay it forward. Amazing things happen to those who do. What goes around comes around. As ambassadors of our community we celebrate and champion the people, place and activities at New Century 24/7.
5 NURTURE BY NATURE
We only grow and develop when we selflessly share knowledge, encourage and support each other. We are in the business of creativity - which only thrives when people and ideas are nurtured and protected.
6 BE A ROCK, NOT A C*CK
Goes without saying really but we believe in the old adage - work hard and be nice to people. Watch out for each other. Be reliable, supportive and dependable. Leave egos at the door and share knowledge and experiences. Be gentle, we're only human, people can be fragile, - it’s a good way to be.
WHAT DO WE NEED?
Our floor staff uplifts the dining experience for customers. Our floor staff have experience, pay attention to detail, have good written and verbal communication, are team players, have fantastic ability to work under pressure and are familiar with alcohol restrictions and Laws.
Key Objectives and Responsibilities
- Provide excellent customer service
- Always strive towards best customer satisfaction
Operational Duties
- Welcomes customers when they arrive
- Introduces customers to the menu and announces daily or seasonal menu specials
- Answers questions about menu items, ingredients, and pricing
- Advises customers on the ordering process
- Passes customer orders along to the bar and vendors where applicable
- Prepares drinks and serves them to customers
- Collects food orders from the bar and vendors, verifies that they are correct, and serves them to customers
- Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary
- Removes used dishes, glasses, and flatware from tables
- Prepares cheques and delivers them to customers
- Processes cash and credit card payments and returns change to customers if necessary
- Sets tables with dishes, glasses, and flatware and refills condiments
- Maintains familiarity with menu items, specials, and restaurant information
- Meets with managers and wait staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs
Job Requirements
- Flexible – This role requires flexibility in terms of working patterns and shifts, we are open 7 days a week and expect the Bar Staff to embrace a variety of shifts including evenings and weekends
- Passion – Hospitality is about creating a place where customers and staff alike come together to build a warm, welcoming, and enjoyable experience, and this is created through your passion and enthusiasm for food, drink, and entertainment. Passion is key!
- Fairness – The expectation from every staff member is a fair and honest approach, this will always be at the core of our values and should be adopted and given to both staff and customers alike.
- Integrity – It is essential that punctuality, presentation, and an approachable demeanour be always adopted in the workplace. Lead by example. Always aim to maintain a positive and confident mentality. Be reliable and trustworthy.
- Teamwork – There is no ‘I’ in ‘Team’. It is crucial we all communicate as best we can with one another and help each other out, it’s important to build good and lasting relationships in the workplace.
- Accountability – In any role, you are responsiblefor what you do and must be able to give a satisfactoryreasonfor it. Be proud of your work!
Reports to: General Manager / Assistant General Manager
Flexible hours
Job Types: Full-time, Part-time, Permanent, Zero hours contract
Part-time hours: 0-45 per week
Salary: £10.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
Day range:
- Monday to Friday
- Weekend availability
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 02/03/2023
Reference ID: NC-KITCH-002
Expected start date: 06/03/2023
