customer relations Nottingham, England
Job description
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive
Doing the right thing, even when nobody's watching? It's an iQ thing.
iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities their best year yet. Each summer, we upgrade and prepare our locations ready for our residents. As part of the summer team, you will be assisting the on-site team get our vibrant and modern accommodation prepared and in great shape to welcome our students in September.
The Role: Customer Service Advisor
Working Hours: Mon-Sun 25 hours per week (shifts between 0800-2000)
Contract Length: Temp - 13 WEEKS
Rate of Pay: £13.21p/hr
Location: Nottingham NG1 1EE
Sound good? Here's a bit about the job.
Working as part of the dedicated on-site team to make sure the students who stay with us always feel at home
You will be running the front of house, ensuring that all residents and visitors have a friendly face to help them with their questions
You will be logging maintenance requests and keeping any information on the database
Ensuring bookings for room viewings, move-in days and check-outs run smoothly
Ensuring all phone and email queries are dealt with quickly
Handle deliveries and on-site visits from contractors
Dealing with anything from a missing parcel to payment queries
Benefits
Annual leave allowance
Weekly pay cycle
Easy online timesheet and payslip system
Pension Scheme
Employee Benefits including Eye Care Vouchers, corporate discounts and more
Employee Assistance Programme
Dedicated inbox to assist you with any questions
What are we looking for?
People who are dedicated and passionate about customer service, your experience can be from any industry, as long as you love to work with people
A good grasp of standard IT programmes (Outlook, Word, Excel) and able to learn IT systems quickly
Flexible and able to work shifts between Mon-Fri and occasional Saturdays
Always willing to go above and beyond to solve a problem
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy
To speak to a recruitment expert please contact Rachel Foulkes
