Floor Server Cardiff, Wales
Job description
Part of Big Fang Collective Group, our teams pour so much passion into making our guests experience unforgettable. We are collaborators and we work with artists, designers, joiners, creatives, DJs, the list is endless! Our culture is built on working with all members of society and local communities to create an authentic and diverse culture full of ideas and we thrive on exploring the art of the possible.
"
Let’s get to the detail shall we?
As a Floor Server/Reception Host in our venue, it is your role to make sure our guests receive the highest standard of service possible and have the best time! We are not just an activity, we are an experience, so we want our guests to be super comfortable and happy throughout their visit.
Have you got what it takes?
We are looking for individuals with exuberant personalities that can help us to deliver outstanding experiences for our customers, with a passion to provide THE BEST experiences for our guests. Full training on brand values, products and service standards will be provided to any individual successful in this process.
Essential
- Customer service experience
- Effective communicator
- Effective time management and organisation skills
- PC literate with ability to use booking systems and mobile devices for drinks orders
Desired
- Previous experience in hosting or serving
- Basic knowledge of bar products
- Cash and payment card handling experience
Showcasing your fantastic customer service skills will be the top priority and your role will include:
- You will be there to welcome guests so first impressions count!
- Organising the golf process and explaining this clearly around the venue, sharing the course rules and managing the flow of guests playing golf.
- Providing any pre-booked items through packages so organisation and a can-do attitude is key!
- Taking orders so guests can enjoy making their way around without going to the bar.
- You will be passionate and knowledgeable about our products and services.
Our Sicker Than Yo Average Offer:
- Opportunity to work at an iconic venue delivering fun everyday
- Free golf and 50% off drinks at all venues for employees, along with great discounts for family and friends
- 24/7 access to a free, confidential BUPA employee assistance programme.
- Flexible benefits programme including Perks at Work, Gym Discounts and Cycle2Work
- Competitive hourly rate
- Stakeholder pension scheme
- 28 days holiday a year
- Ongoing training and career development
Want to join our amazing team?
We believe the right people find us - positive personalities with the energy & passion to provide THE BEST experiences for our guests and teams. Our culture is social & fun so if you want to collaborate with the best in creating jaw dropping guest experiences, apply now.
INDFOH
