Floor Manager - Samsung Experience Store Bristol, England
Job description
Location: Samsung Experience Store, Bristol
Salary: £25,500 - £29,500 per year DOE
Bonus: 25% potential (OTE of £30,600 - £36,875)
What can you expect in return for working for us?
At the heart of everything we do, are our people and as such we try to ensure PRS is the best place possible to work. This includes an engagement survey to ensure we are always listening to our colleagues, access to an amazing Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, access to a colleague reward programme unlocking savings of on average £1,000 a year on your daily life expenses as well as other seasonal incentives.
Role Summary:
The Floor Manager is accountable for delivering PRS& Samsung goals, through alignment with the PRS& Samsung brand and ethos, inspiring inspirational customer service, operational compliance and execution while having an unswerving desire to introduce Samsung products that enrich customers connected lives through unrivalled interactions.
Core Responsibilities Include:
- Health and safety across the site
- Maintaining store standards at all times
- Managing colleagues across all departments on all metrics they are accountable for
- Following the PRS processes, guidelines, and policies at all times
- Deputising for the Assistant Manager in their absence
- In the absence of the Assistant manager be confident in all daily store operations
- Key holding and general shift management
- Selling on the shop floor
- Demonstrate and be responsible for ensuring the team deliver PRS's standard of customer service with consistency.
- Maintains and exceeds company KPI's
- Drive the team to achieve store targets, and promotional activity. Ensuring all colleagues are aware of company commercial propositions
- Observes safety and security of the store, reporting misuse and theft through internal channels
- Supports the team ensuring excellent colleague engagement and proactively use and deliver store training
Evidencable Knowledge, Skills and Experience:
- Experience in people management, leadership, and direction
- Communication and influencing skills that enable great colleague management
- Passionate about people – from customers to stakeholders
- Personal accountability and integrity
- The ability to prioritise workloads while balancing a multiskilled team's deployment
- A commercially minded approach to retail
- The ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you
- Previous experience in sales is required
- Knowledge of the Samsung eco system and a love for all things tech
- Constantly challenges own knowledge and drives own learning
Deliverables
- Shop floor management
- People observations across all metrics
- KPI performance across the teams
- Delivering a great brand experience
- Management of all sales colleagues via reviews
#INDHIGH
