FLOOR MANAGER (40 hours - Guildford) Guildford, England
Job description
At Mango we inspire and we unite through our passion for style and culture. We are present in 118 countries and our online presence extends to more than 80 countries. Our team is made up of people of 112 nationalities and 80% of them are women.
We are looking for
WHAT WOULD YOUR DAY TO DAY BE LIKE AT MANGO?
Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times.
40 hours per week over 5 days - full flexibility required
Key Responsibilities:
To ensure and provide an excellent level of customer service in the store
To ensure the team possesses good product knowledge and is aware of the key performance indicators
To be familiar with and offer services according to the needs of customers in order to maximise sales
To organise and distribute tasks and positions to each member of the team
To ensure that sales targets are implemented, achieved and exceeded in store
To prioritise customer service above all other tasks
To communicate actively with the team and pass on any information that may affect sales
To coach each employee in their training and development, leading by example
Your Profile
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.
You got it?
We like you!
