Flight Planning Analyst Heathrow, England
Job description
R O L E T I T L E – C A R G O S P E C I A L I S T G R A D E – B A o t h e r
R O L E P U R P O S E – W O R K I N G F L E X I B L Y A S P A R T O F T H E I A G C A R G O T E A M , D E L I V E R W O R L D C L A S S C A R G O
S E R V I C E S F O R O U R C U S T O M E R S A T H E A T H R O W A N D A R O U N D T H E W O R L D , W O R K I N G I N A S A F E , S E C U R E
A N D E F F I C I E N T M A N N E R .
D I R E C T O R A T E – C A R G O
Scope -Flight Planning Analyst
Provide a single point of accountability and responsibility
during the flight management activity from 18 hours prior to
departure and 6 hours post departure. Deliver for the
customer at a consignment level for all cargo bookings whilst
maintain optimal earnings per flight, legislative requirements
and minimising the commercial impact of operational
disruption.
- Understanding user and Company requirements and feeding
- Evaluates bookings based on rate, demand and capacity
systems/databases.
- Detailed understanding and management of complex
- Ensure compliance with regulatory authority facility
- Operational and commercial decision making to achieve KPIs
- Reconciles and actions the operational plan handed over by
available for the relevant departments.
- Identifies and implements additional opportunities to
quotas.
- Check conformance and data integrity to ensure that cargo
- Manifest consignments from Ascentis and complete the
- Teamwork and collaboration
- Delivers high performance
- Delivers on agreed commitments
- Finds better ways to do things
- Honest and transparent
- Solution-focussed
- Takes responsibility
- Puts customers and safety first
- An advocate for our customers,
- Exercise personal responsibility and
others.
- Flexible to meet operational
- Develop and maintain positive
Managers and colleagues
- Treat colleagues, suppliers and
- Have respect for others and value
- Resilient and prepared to work in a
- Excellent verbal and written communication
- Proven stakeholder management and
- Good level of commercial
- Ability to inform / make commercial decisions
- Ownership and accountability for specialist
- Advanced ability to use multiple systems
- Able to work shifts, spanning 24 hours a day,
- Able to work cross functionally in industrial and
- I have customer service experience
- I have experience in warehouse, logistics or
- I am IT literate and am able to learn
- Holds an Airside Pass or able to qualify for one
- Handling and processing of Dangerous Goods
- Technical / mandatory qualification(s) as
- Detailed understanding of other departments
making within the scope of the role
- Expert knowledge of applicable systems,
regulatory requirements
- Organised and thinks logically
- Able to follow defined processes and
the process or a process can be improved
- Proactively make decisions on the day
- Works closely with managers and
customer experienc
- Business area Key Performance Indicators
- Role-specific productivity and
- Safety and security targets
- Cargo iQ performance targets
- Customer Net Promoter Score
- Self-management of training and
- Attendance and Time Keeping
- Behavioural
As part of our workforce you will receive a competitive salary as well as access to a variety of our excellent benefits including Bonus, 26 days holiday, DC pension scheme, flight benefits, discounts with many high street retailers, good development prospects and the opportunity to be included in the annual incentive scheme.
We are one of the world's largest cargo carriers, come and be part of it.
To apply for the position of Flight Planning Analyst, please use the ‘apply now’ function.
