Fixed Term Hotel Support Manager London, England
Job description
Sleeperz is currently recruiting for a Hotel Support Manager to join their friendly team on a fixed term basis for three months!
This is a remote role travelling between Edinburgh, Cardiff, and Dundee & Newcastle with occasional travel to Liverpool and London.
We offer warm hospitality and great value in the heart of vibrant cities and are looking for the right person to join our team.
All of our hotels are in the heart of the action, easily accessible by mainline rail stations and local transport. The city’s attractions are right on our doorstep, which makes us the perfect stay for a concert, conference or cultural event. With relaxed spaces and well-appointed rooms, we’re the perfect choice for both business and leisure stays.
We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus.
As part of RHL, we are proud to have collectively made a commitment to provide a culture which is built on the respect, fairness, equality, diversity and opportunity; and to placing our team members wellbeing and career development at the heart of our business.
We want to ensure that all our team members at Sleeperz are engaged, motivated, and most importantly, happy. We have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Bonus opportunities
- You will have access to our outstanding Learning & Development Programme that includes a great online programme as well as in person development
- We partner with Stress Matters to ensure the welfare of our team members is a top priority
- You will enjoy discounted rates for yourself, friends & family at our hotels
- You can access our Employee Assistance Programme whenever you need
- If you like freebies and discounts, we’ve got you covered with free membership to Perkbox
- Enhanced sick pay
- We give additional holiday in line with service
- Access to our Online Community where we celebrate each other’s success and keep all of our team members well informed
- And many more…
We are looking for individual to drive delivery of excellent guest service throughout the hotel both directly and through effective leadership of an engaged and motivated Front of House, Food & Beverage and Housekeeping Teams.
In addition to this, to be able to maintain your level of service across the group to ensure that guests and fellow team member support and experience remain the same.
Key responsibilities will involve but are not exlcuive to:
- Demonstrate a commitment to delivering exceptional hospitality throughout the guest journey, championing our standards of excellence by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals and providing heartfelt attention in the heart of the neighbourhood
- Know all components and features of The Resident & Sleeperz Guest Journey and ensure that all standards are met.
- Ensure all team members deliver excellence via regular performance management, development, training and targets.
- Ensure that the team maintains a high level of personal presentation, wearing correct uniform and offering a professional, courteous and friendly experience.
- Monitor overall guest satisfaction following up feedback survey results/reviews, emails, letters and phone calls, using all the tech tools available.
- Respond to guest feedback and complaints promptly with respect, empathy and professionalism, providing a response and initiating corrective action where required.
- Strive to ensure our guest ratings across all sources of feedback including TripAdvisor rankings are a focus for the entire team.
- Protect guest confidentiality and ensure data protection policies are followed.
We are keen to hear from people from all backgrounds and experiences, so even if you aren’t sure that you tick every single box, please do apply – we want to work with the right people for us.
So, if you are enthusiastic, friendly and eager to learn and are looking for your next role in the hospitality industry, please send us your CV – we want to hear from you!
40 hours per week
Travel acorss UK
Job Types: Full-time, Temporary contract
Salary: £30,000.00 per year
Schedule:
- 8 hour shift
Experience:
- Management: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: On the road
