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Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role Overview

The key purpose of the role is to work with, and to deputise for the Shift Manager to facilitate the effective day to day operations of the department ensuring the completion of all day to day tasks and achievement of departmental targets.

Key Duties/Responsibilities:

• To be responsible for the day to day/night to night control of the workflow and organisation of the team to ensure that the standards of performance, attendance, quality, housekeeping and conduct are met
• To carry out checks to ensure information has been recorded correctly i.e. K.P.I. report and register etc.
• To support the induction period for all new employees, ensuring all staff receive the relevant training to effectively carry out their role
• To investigate all complaints of an operational nature providing solutions to issues where appropriate
• To ensure effective handovers are completed across shifts
• To provide management information based on departmental performance as requested
• To ensure the team fully understand the business and departmental objectives
• To provide on the job support and coaching for team members to enable them to achieve the required standard of performance and behaviours
• Communicate regularly with your team through team briefings and collate feedback from the team
• To deputise in the absence of the Shift Manager, ensuring that continuity of service is continued to the same standards
• To undertake any additional duties in line with business requirements

Values/Behaviours

• Integrity - Consistently demonstrates integrity and high standards of work; Acts professionally with an honest and fair approach
• Teamwork - Communicates effectively at all levels; Responds to internal / external customer needs in a timely and effective manner; Works collaboratively, showing respect to colleagues at all times
• Entrepreneurial approach - Is bold and passionate about the organisation, its products, services and its people; Experiments, takes risks and makes it happen; If there's a better way, find it
• Accountability - Is responsible for their actions; Takes ownership of decisions and outcomes

Skills/Experience/Knowledge Needed:

• Experience of supervising a team
• Ability to prioritise work efficiently
• Basic computer literacy skills Microsoft Word, Excel and Outlook
• Able to clearly communicate at all levels, both verbally and written
• Able to problem solve
• Able to work well under pressure

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Free parking
• Holiday Allowance
• Discretionary Bonus Scheme
• up to 50% Staff Discount On JD Group and other brands within the organisation, depending on level of role
• Pension Scheme
• Flexible Working Hours
• Health plans – Depending on level of role
• Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.