First Customer Contact Officer Peterborough, England
Peterborough City Council
Full Time
Peterborough, England
21575 - 22369 GBP ANNUAL Today
Job description
We are looking for 4 individuals who have exceptional customer service skills with an interest in housing, to join our busy front line housing advice service.
You will be responsible for:
Ideally you will have experience in providing exceptional customer service as well as dealing with challenging customers with multiple needs.
We are proud to serve the diverse communities of Cambridgeshire/Peterborough and want our workforce to reflect this diversity, which we believe is beneficial for our employees, the organisation and the communities we serve.
You will be responsible for:
- Being the first point of contact for all housing related issues
- Answering all telephone, email and face to face enquiries
- Identifying customers initial needs
- Signposting to the most appropriate support within the service
- Supporting front line staff and management within a busy Housing Needs service
- Processing any documents received either through face-to-face contact or via the email inboxes
Ideally you will have experience in providing exceptional customer service as well as dealing with challenging customers with multiple needs.
We are proud to serve the diverse communities of Cambridgeshire/Peterborough and want our workforce to reflect this diversity, which we believe is beneficial for our employees, the organisation and the communities we serve.
Peterborough City Council
www.peterborough.gov.uk
Peterborough, United Kingdom
June Stokes
Less than $1 million (USD)
1 to 50 Employees
Government
Municipal Agencies
