First Customer Contact Officer

First Customer Contact Officer Peterborough, England

Peterborough City Council
Full Time Peterborough, England 21575 - 22369 GBP ANNUAL Today
Job description

We are looking for 4 individuals who have exceptional customer service skills with an interest in housing, to join our busy front line housing advice service.

You will be responsible for:

  • Being the first point of contact for all housing related issues
  • Answering all telephone, email and face to face enquiries
  • Identifying customers initial needs
  • Signposting to the most appropriate support within the service
  • Supporting front line staff and management within a busy Housing Needs service
  • Processing any documents received either through face-to-face contact or via the email inboxes

Ideally you will have experience in providing exceptional customer service as well as dealing with challenging customers with multiple needs.

We are proud to serve the diverse communities of Cambridgeshire/Peterborough and want our workforce to reflect this diversity, which we believe is beneficial for our employees, the organisation and the communities we serve.

First Customer Contact Officer
Peterborough City Council

www.peterborough.gov.uk
Peterborough, United Kingdom
June Stokes
Less than $1 million (USD)
1 to 50 Employees
Government
Municipal Agencies
Related Jobs

All Related Listed jobs

IT Intern
KBR Leatherhead, England Today

Government Solutions, serving government customers globally, including capabilities that cover the full lifecycle of defence, space, aviation and other

SIA Festival Security (Download Festival 2023)
Midlands Protection Services (MPS) Limited Castle Donington, England 12.5 GBP HOURLY Today

Supporting customers by utilising effective customer service skills. A valid in-date SIA Door Supervisor licence. Have strong verbal communication skills.

Registered Midwife - Night Shifts Swansea
Vetro recruitment Sketty 30 - 49 GBP benefits Today


Are you a dedicated Band 6 Registered General Midwife (RM) looking for an opportunity to work ad hoc, flexible shifts at a modern,...

data scientist
Amica Senior Lifestyles Toronto 101500 - 88866 CAD ANNUAL Today

Job Description :

About Us


Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining...

Plant Area Supervisor
Petersham Nurseries - Richmond Richmond, Yorkshire and the Humber, England 30000 GBP ANNUAL Today

Build lasting customer relationships to deliver increased sales through effective up selling and cross selling. Involvement in ad hoc events/ projects.