Finance Customer Service Representative Apprentice Liverpool, England
Job description
Are you looking for a career in the financial services Sector? Do you want to be a part of one of the fastest-growing specialist insurance providers in the UK? Do you want to have the ability to develop your professional skills whilst earning a wage? If you do, you need to apply to join Acorn Insurance’s Apprenticeship Programme and kick start your career.
We are looking for a Finance Customer Service Adviser Apprentice who has a positive and proactive approach and is excited by a challenge.
We want an Adviser who is:
- Friendly and enjoys building relationships with people.
- Committed to supporting clients using effective communication techniques including asking questions and listening to client responses.
- Focused on delivering exceptional customer experiences by working collaboratively across departments to resolve customer enquiries quickly and provide the right solutions, first time.
- Able to keep their product and finance services knowledge up to date.
- Capable of achieving high standards of customer satisfaction when dealing with finance agreement and monthly direct debit payments queries.
- Able to work with potentially vulnerable clients, who may be in financial difficulty, to take payments, set up payment plans and provide support.
- Adept at understanding the need to ensure compliance in FCA regulated activities and when amending financial agreements and customer documentation.
- Organised and able to multitask in a fast-paced environment.
- Trustworthy and reliable.
- A team player who is enthusiastic and self-motivated and who understands the importance of their role and the role of others in their team.
Acorn Insurance Apprenticeship Programme
The Acorn Apprenticeship Programme is designed to give you the knowledge, skills, and behaviours you will need to accelerate your career progression, whilst you earn a competitive salary and gain practical experience.
During the apprenticeship, you will:
- Work with a Training and Development Coach to develop a professional development plan that is personalised to your needs.
- Attend monthly, online Masterclasses on topics such problem solving, customer service and delivering results.
- Receive 1:1 support from Coaches who have significant experience of being a customer services adviser within the financial sector.
- Get six-hours of study time, per week.
- Be able to attend workshops and guest speaker seminars.
Benefits
As a member of Acorn Insurance’s Apprenticeship programme, you will enjoy the following benefits:
- No Saturday or Sunday working during your apprenticeship.
- Access to a comprehensive Mental Health support network including: four free counselling sessions, a four-week programme of CBT with a trained Therapist Mentor, unlimited access to a telephone councillor 365 days a year, 24/7, and a UK wide network of Mental Health First Aiders
- High street vouchers and discounts, plus an online benefits and reward programme
- Fresh fruit delivered to the office, twice a week.
- A free monthly coffee from Café Nero
- A cycle to work scheme.
- In-house competitions with prizes that range from luxury chocolates to Love to Shop Vouchers and HelloFresh deliveries.
- Free eye test vouchers and a contribution towards the cost of the frames
- The opportunity to increase your salary to between £21,000 - £24,500 OTE once you have completed your apprenticeship.
Acorn Insurance
As a specialist insurance provider, we have almost 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. We are a growing business with great opportunities to build your knowledge of the financial services industry.
Job Types: Full-time, Apprenticeship
Salary: From £15,750.00 per year
Benefits:
- Cycle to work scheme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Work Location: One location
