Field Systems Engineer Market Drayton, England
Job description
Culina Group are a market leading ambient and chilled food & drink 3PL specialist, providing warehouse and distribution alongside fresh, food manufacturing, co-packing and bonded divisions. Working in partnership with some of the biggest household names in the food and drink sector.
With over 20 million square feet of warehousing spread across 100+ depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland.
We are now recruiting for a Field Systems Enigneer on a full time, permanent basis.
Working hours: Days - Monday to Friday
The purpose of a Field Systems Engineer is to be responsible for the provision of on-site second line technical support, covering Incident management for hardware, software, LAN, WAN, data lines and telecoms.
Key Duties of a Field Systems Engineer:
- Provide on-site and remote technical support to end users, including troubleshooting hardware and software issues, configuring and maintaining systems, and assisting with the resolution of technical problems
- Install, configure, and maintain hardware and software systems, including desktops, laptops, servers, and networking equipment
- Second and third Line support with cover for first line when required
- To ensure the company’s IT equipment and services are operating effectively
- Effective use of the IT Service Desk to manage incident, problem and change requests through to resolution within agreed SLA/KPI
- Creation of support documentation.
- Infrastructure and network support (eg server, backups)
- Communication with end users (customers) both internal and external
- Communication with first and third line technicians
- Project support
- To ensure that all escalated incidents or problems have been documented accordingly prior to escalation
- To ensure that all escalated incidents or problems have been documented accordingly prior to being passed back to first line for closure
- Ensure relevant checks are carried out to keep systems and services operating within agreed parameters
- Ensure documentation is kept up to date to reflect current practices and operating environment
- Liaise with IT service delivery team and third line support groups, acting as the primary source of support between IT and all local sites when attending site visits.
- Support the IT service delivery team with technical advice and mentoring
- Review process and procedures and report any updates/improvements
- To promote good housekeeping within the department and demonstrate a professional and responsive image to others
- Fault reporting to third party suppliers
- Support of telephony estate - including supplier liaison, switchboard setup and fault reporting
- Minimum of 3 years previous experience within an IT management role preferred
- Demonstrable problem solving skills with the ability to look beyond the obvious.
- ITIL awareness
- Demonstrable experience with Windows server technologies, desktop/laptop configuration and support, peripheral hardware, operating systems
- Demonstrable experience with Cisco networking, TCP/IP
- Good communication skills
- Strong problem solving and analytical skills
- Flexible and approachable
- Valid driver's license and ability to travel to client sites as needed
Additional Information
As part of its Drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Competitive salary
- Competitive holiday entitlement
- Pension scheme
- Life Assurance
- Retail discounts via our benefit platform
If you meet the requirements for the above Field Systems Engineer role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam
