Field Services Project Manager Remote
Job description
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Overview
- Provide overall management for implementation of medium to large size projects, with medium/high complexity, within a customer network
- Primary responsibility of is to successfully manage customer projects, driving achievement of customer and Ciena cost, schedule, and quality goals on the project
- Ensure that Service target margins are achieved, contributing to accurate revenue recognition, ensuring committed schedules and deliverables are met, and that projects meet customers’ expectations for quality and service
- As required support of pre-sales activities, providing project management subject matter expertise and contributing to Customer proposals and RFP responses
Responsibilities:
- Accountable for Services (implementations), project financials, timelines and quality.
- Validate Project “Scope of Work” against Sales Order to Develop detailed project plan.
- Provide project SOW package to functional teams to facilitate internal resource planning and/or partner RFQ’s.
- Oversee and ensure proper planning to meet sales forecasts, based on input from Program Management and other internal teams.
- Make certain that deviations to the project schedule are investigated and properly followed up.
- Ensure proper contact with customers relating to field project activities.
- Work closely with Engineering, Deployment Coordinators and Partners on project implementation within the Services Organization.
- Partners directly with internal and external customers to translate requirements into structured and executable tasks and milestones.
- May be responsible for multiple projects encompassing a product area or supply chain area, and may help direct less senior Deployment Project Managers in their duties
- Facilitate communication between internal groups, internal functions, and outside suppliers/customers as necessary in support of the project execution
- May be required to contribute to process management optimisation efforts associated with project management
- Document and communicate project status, obstacles and resolutions to management.
- Accountable for developing and coordinating carefully designed and approved action plans to successfully complete projects.
- Act as the primary point of contact for all aspects of the projects, during the onsite implementation phase.
- Assure all parties maintain close communication and coordination regarding project status and milestones.
- Maintain project schedules and report to Management regularly or as agreed.
- Participate in, or lead, process improvement initiatives as assigned.
- Provides input to department budgets as assigned.
Experience:
- Bachelor’s degree in related field with 4 to 6 years related experience
- Equivalent combination of education and experience
- Advance degree preferred
- PMP Certification highly desirable
- Technically knowledgeable in the domain
Ideal profile:
- Customer focused - Addresses underlying needs of the customer
- Critical thinker - Analysis- Sees multiple relationships and goes beyond the direct information presented to get to the "root of the problem".
- Sound judgement - Makes moderately complex decisions while weighing the pros and cons.
- Decisiveness - Delivers decisions in the face of completing alternatives
- Developing Others - Provides direct instruction and/or on going coaching to those junior to themselves
- Organisational awareness - Understands formal and informal structure and the climate / culture of the organisation
- Outstanding planning, scheduling, and coordination skills
- Great communication, organisation and leadership skills.
- Superior resource management ability and understanding of outsourcing methodology
- Self-motivated and can work from high level departmental goals
- A great teammate that will work well in a cross functional team environment
- Proficiency with various software applications including Microsoft Office (Word, PowerPoint and Excel).
Understands RFT (Right First Time) concepts as they pertain to implementation
About Ciena, Our People Promise & Employee benefits
Ciena is a networking systems, services, and software company that besides being a Global leader in Optical Networking technology, is an evolved market player in IP/Packet technology and Software Automation domain (BluePlanet).
Being globally recognised as a Great Place to Work company, Ciena continues to build upon its legacy of providing an open, flexible and cohesive work environment.
Our people promise
Our success is Rooted in People, as together, we Make a Difference, Are Empowered and Feel Included to create a culture of belonging, vibrancy, and happiness.
Ciena is rooted in people, from the individuals who work here, to customers, partners, suppliers, and the communities we live and work in - everyone!
We get that our everyday interactions shape who and what we are. So, whilst we build technology, we also build relationships!
Benefits
At Ciena, we value the commitment, skill, and dedication of all our employees. We know how much work goes into making the company a success. We strive to provide our employees with competitive benefits. Ciena is concerned with employees and will continue to offer benefits that meet your needs.
#LI-ST1
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
