Field Service Engineer, London London, England
Job description
Medtronic Navigation provides systems for surgical navigation and dedicated imaging devices for intraoperative imaging. In the position you will be responsible for supporting the fast-growing Imaging, Navigation and Robotics customer base across London.
We offer you a position where you can work closely together with the local business units as part of the central support team for Imaging, Navigation and Robotics for Western Europe. This group is responsible for new system installations and for providing timely remote and on-site service and repair support of the installed base of Image guided surgery systems and Intra-operative X-ray all over Europe. The role is integral in driving customer satisfaction through outstanding service and support.
A Day in the Life
You will be responsible for providing second and third level support operations and escalations in line with the Medtronic Cranial-Spinal Technologies support process. The responsibilities will include:
- Providing remote-and on-site support for new installations by phone and on-site support for both users and clinical / technical staff
- Assisting in technical support for users of X-ray solutions.
- Working closely together with the global Tier 3 level support and Engineering groups for analysing cases and gathering related information.
- Handling individual escalations by providing expertise or coordinating and driving internal and external resources involved
- Pre-installation visit coordinating all the stakeholders to timely achieve the projects goals
- Supporting trade shows and travelling to potential customer sites to provide sales and clinical support of imaging product for evaluation/demo trial periods.
- Working extensively with Global Service to transfer development knowledge into sustainable support flow and to feedback serviceability and usability requirements.
Must Haves
- Bachelor's in biomedical, electronic, mechatronic, mechanical, biochemical, engineer or equivalent
- Strong customer service and interpersonal skills
- Autonomy and ability to work independently
- Good organization and strong analytical skills
- Willingness to travel with a clean driver's license
Nice to Haves
- Previous experience in medical industries for technical support/service and/or experience in X-ray
- Good project management and planning skills and used to prioritization of tasks
We Offer
We offer a competitive salary and benefits package to all our employees:
- Flexible working environment
- Annual Incentive Plan % depending on company results
- Pension scheme and group discount on healthcare insurances
- Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
- Employee Assistance Program and Recognize! (our global recognition program)
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.
When joining Medtronic, you'll become part of a company that is recognised as a Top Employer for 2022 in multiple countries throughout Europe. Every day we strive to engineer the extraordinary all the while delivering excellent employee experiences and practices benefitting you and your career. Read more about Top Employers .
Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
Your Answer
Is this the position you were waiting for? Then please apply directly via the apply button
