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Description

Are you looking for opportunities to work on high profile rail projects and advanced technology alongside experts from the around the globe? Come and join the fastest growing rail

business in the world!

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signalling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions. We are working to Inspire the Next – and this is your chance to be part of it.

Your new role

This role will play a critical part of the Hitachi Rail IT team helping to support, build and maintain our diagnostic laptop estate. Reporting directly to the End User Computer Manager, the successful applicant will be based from our Newton Aycliffe site but would be required to travel to other UK sites to ensure that diagnostic laptop deployment is successful.

Specifically, you will be responsible for the following deliverables:

• Day to day management and support of HRE Diagnostic laptop Fleet.
• Use the IT toolset to report and manage status of devices (SCCM, SNOW, Avecto, McAfee EPO)
• Create standard builds using SCCM/WSUS and maintenance of task sequences
• Work closely with train technicians to understand software configuration and usage
• Documentation of builds, software versions and configuration
• Coordination of application removal/deployment and update
• Liaison with Business Engagement and business managers and process owners to ensure ongoing IT requirements are fully satisfied
• Provision and support of localised diagnostic IT systems
• Working closely with other IT Management team members to ensure HRE IT strategy and approach aligns to Maintenance requirements and adheres to HRE IT standards
• To be aware of, and actively promote and implement Hitachi’s ethos, culture and values.
• To be involved in Hitachi Rail Europe’s staff development and training and participate in PDP procedures.
• To adhere to the Hitachi Rail Europe’s Equal Opportunities Policy.
• To comply with and implement Hitachi Rail Europe’s Health and Safety policy.
• To undertake any other reasonable duties and responsibilities as may be required.

About you

It is our expectation that successful applicants should be able to demonstrate all of the experience and skills listed below:

Essential Requirements

• Fluent written and spoken English. Strong Interpersonal skills, ability to communicate to business managers
• Advanced level experience in providing 2nd line end-user support for a multi-site organisation (>2,000+ end users)
• Wintel hardware management – build automation using SCCM/WSUS/OSD
• Windows 10 – In depth knowledge
• Office 2016 – Advanced Knowledge
• Solid understanding and experience of administering the following:

• Microsoft Back Office Systems (Active Directory / Exchange / SCCM)
• Mobile Device Management (MobileIron)
• Remote Access systems
• Networking – DNS, DHCP, File sharing, Printing, LAN/WLAN
• Endpoint protection – anti-virus, anti-malware (McAfee)

• A high degree of competency in problem assessment and solving within an ITIL Support Service framework
• Extensive practical experience in supporting a complex environment of devices and business applications
• Familiarity with incident/request management systems (ServiceNow)

Desirable Requirements

• Experience with scripting and automation.
• Basic understanding of project management practices.

Qualifications

• ITIL v3 Foundation or equivalent experience

Why Hitachi Rail?

At Hitachi Rail you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.

We offer a competitive salary and annual leave entitlement as well as a generous benefits package. This includes a pension scheme with contributions up to 9%, health insurance, and many more perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

If you like the sound of the above and feel energised by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!

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