Customer Service Advisor Birmingham, England
Job description
his role is working with a leading building materials distributor in Northern Europe. You'll be working as a Yard Operative at their Birmingham, Stechford branch.
At the company, there is a strong culture built on passionate and dedicated individuals who take responsibility and challenge the status quo. They believe that their success relies on the diverse skills, experiences, and backgrounds that their employees bring to their work.
As part of their commitment to flexibility and inclusivity, they offer this position as both part-time and full-time. The options will be discussed with applicants by one of their recruitment partners.
Is this role right for me?
The company values great people who understand their values and ways of working. Experience within the industry is not essential as they provide the necessary tools and support. If you have a passion for delivering excellent customer service, prioritize the customer, build trust, and proactively seek solutions for customers, you are likely to be a great fit.
As a Yard Operative, you'll often be working outdoors, so this role is ideal for individuals who enjoy being outside. Full workwear and personal protective equipment (PPE) are provided.
What will I be doing?
As a Yard Operative, you will have one of the most important roles within the branch network. You will be the first and last point of contact for customers visiting the branch, playing a significant part in delivering an exceptional customer experience. Your responsibilities will include:
- Welcoming customers to the branch and taking an active interest in their projects.
- Developing knowledge of the product lines to offer advice and assistance to customers in line with company values.
- Assisting in preparing customer orders, loading and unloading customer and supplier vehicles using a Fork Lift Truck to minimize manual handling (training provided).
- Checking incoming deliveries and reporting any missing or damaged products.
- Maintaining stock levels in both the shop and yard areas through regular stock counts.
- Keeping the branch clean and tidy to create a positive impression on customers.
- Using in-house systems to process customer orders and support the branch team as needed.
About Us:
Are the company an Inclusive Employer?
Yes. There is a strong culture built on passionate and dedicated individuals who take responsibility and challenge the status quo. They believe in the value of equal opportunity and welcome everyone with respect and an open mind. They are committed to diversity and creating a supportive and inclusive work environment, including offering flexible working hours.
If you are interested in this opportunity, please apply, and a member of the Internal Recruitment team will be in contact with you.
Job Types: Full-time, Part-time, Permanent
Salary: £20,000.00-£40,000.00 per year
Benefits:
- Company events
- Company pension
- Flexitime
- Health & wellbeing programme
- Work from home
Schedule:
- Flexitime
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 30/06/2023
Reference ID: Customer Services Advisor Yard
