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field service engineer London, England

Fresenius Kabi USA

Full Time London, England 48000 - 39000 GBP ANNUAL Today

Job description

Overview:

The Company

Fresenius Kabi is a global healthcare company employing over 350,000 high calibre professionals across the world.

Specialising in lifesaving medicines and technologies, our product portfolio comprises a comprehensive range of I.V. generic drugs, infusion therapies ,clinical nutrition products and the medical devices for administering these products.

We are looking to appoint a Field Service Engineer for our MedTech business. The role will be based across North London and will report to the Technical Services Manager.

Responsibilities:

The role

As a Field Service Engineer , you will be responsible for technical service and support activities for our hospital customers on all products supplied by the Fresenius Kabi MedTech business.

Main Accountabilities will include;

Perform installations, service and repair on all products distributed by Fresenius Kabi in the defined geographical area of responsibility. This is to include all INS and TCT product lines.
Establish & maintain communication & partnership with customers, team members and business contacts.
Ensure all activities are performed following the available instructions, information and SOP’s within the FK Quality system framework
Report all relevant service activity in the relevant service management system, to ensure updated and accurate service data in the system.
Develop knowledge of Transfusion/Infusion medicine and Fresenius kabi products in order to contribute to user training and support.
Organise workload to service FK customers within the contractual SLA’s.
Manage an inventory of spare parts which enables an effective support to FK customers whilst maintaining an efficient stock turnover.
Manage an inventory of supplied test equipment and ensure calibration dates are adhered to and certificates provided to our customers to support service activity.
Provide regular feedback to the Technical Service Manager and the sales business to ensure the best service to our customers.
Demonstrate key skills, listening to customer complaints and needs, understanding and addressing concerns in a reliable and efficient manner.
Deliver excellent customer service whilst maintaining focus on the donors and patients’ needs and consistently identifying opportunity to deliver added value.

Qualifications:

Experience & qualifications required

Minimum of Higher National Certificate – Electrical & Electronic engineering.
Ideally experience working with Medical Devices and in hospital and laboratory environments.
Full UK driving licence.
Disciplined, independent in executing tasks, but also a strong team player
Driven to deliver high quality service
Customer focused
Good organisational and time-management skills
Flexible to travel and to support colleagues across the UK.
Service minded with strong analytical skills
A high level of IT competency
Good written and verbal communication skills

The benefits