Facilities Support Manager London, England
Job description
Facilities Support Manager
Job Purpose
Our teams purpose is to drive efficiency, simplicity and sustainability into the operations of centres across the IWG brands, all over the world.
We aim to simplify the role of our community managers, by removing from them the burden of supply chain activities, allowing them to focus on providing our customers with a great day at work. This involves the centralisation of our supply chain activities, and globalisation of our standards and processes.
You will support the implementation of programmes designed to reduce the operating costs of our centres across the world, without negatively impacting our customer experience, which makes this both a challenging, but equally rewarding role.
You will support the Global Head of Hard Services by providing analysis of data which will determine the best way for us to achieve operational excellence. We will help you design, develop and deploy new programmes across the world, as well as continue to execute our existing programmes. You will assess and determine the success of specific initiatives as we strive for continuous improvement.
Key Responsibilities
- Assisting in maintaining and operating IWG facilities through administrative and technical tasks.
- Analysing profit and loss (P&L) data for hard services to identify cost saving or revenue generating opportunities, before designing and implementing processes and solutions to improve P&L performance
- Interpreting data, identifying trends, and managing global benchmarking processes
- Gathering and managing data from various sources (such as vendor accreditation)
- Working with internal colleagues and external vendors on various tasks.
- Maintaining records, certificates, contracts, and inventory.
- Ensuring global compliance with legislation, achieving cost savings.
- Collaborating with country teams to optimize supply chain operations.
- Assisting with ad hoc projects for the supply chain team.
Required Skills, Experience & Qualifications
- A minimum of 3 years in facilities management, with a primary focus on hard services.
- Demonstrated experience as a Data Analyst or Facilities Data Analyst.
- Strong familiarity with statistical tools such as Tableau, Power BI, Excel, and SAS for analyzing databases.
- Proficient in correcting, organizing, analyzing, and effectively disseminating significant volumes of data.
- Possess a meticulous, curious, and analytical approach to tasks.
- Skilled in comprehending directives, suggesting enhancements, and executing action plans collaboratively.
- Strong communication skills, with the ability to present information clearly and logically in English.
- Capable of excelling in a fast-paced environment that prioritizes achieving results.
- Experience or demonstrated competence in negotiating with vendors.
- Understands the implications of decisions on IWG's performance and stakeholders, displaying commercial acumen.
About the company
IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.
We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.
As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.
Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.
Carbon Neutral Workplaces
IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.
Leading Employer Award
IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.
Join us at https://careers.iwgplc.com/home
