Customer Services Assistant
Job description
Avaliable Job Today
About Us and the Role
Customer Services Assistant – Libraries
We are excited to invite applications from suitable candidates for 2 part-time Customer Services Assistant roles to cover maternity leave on a fixed term contract, as follows:
Nuneaton Library 29 hours - ending 27th September 2023
Coleshill Library 19.25 hours - starting July 2023 for up to 12months
The post-holder will be an integral part of a team - therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed and customer needs are met, ensuring a positive experience for customers of all ages.
ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties.
You will also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as have the enthusiasm to deliver promotional work including children's activities which may involve singing and telling stories.
Working hours across the week will be allocated on a rota basis across all our sites. Libraries are open on Saturdays and Nuneaton is also open on Sundays. Staff will be required to work weekends and working patterns will be based on the needs of the service and are subject to change.
Sundays as required at Nuneaton Library are 10.00-14.00 on a rota basis, enhanced rates of pay for Sunday working & time off in lieu.
Please ensure you specify which role you are applying for in the supporting statement.
Working Patterns
Nuneaton Library 29 hours
Week 1 Week 2
Monday 09.00 – 18.00 Monday 09.00 – 18.00
Tuesday Day Off Tuesday Day Off
Wednesday 09.15 – 18.00 Wednesday 09.15 – 18.15
Thursday 10.00 – 18.15 Thursday Day Off
Friday 10.00 – 17.00 Friday 10.00 – 17.00
Saturday 12.00 – 16.00 Saturday 10.00 – 13.00
Sunday Day Off/Rota Sunday Day Off/Rota
Coleshill Library 19.25 hours
Week 1 Week 2
Monday 09.30 – 12.30 Monday 09.30 – 12.30
Tuesday 09.00 – 17.30 Tuesday 09.00 – 17.30
Wednesday 09.00 – 12.30 Wednesday 09.00 – 12.30
Thursday Day Off Thursday Day Off
Friday 09.00 – 12.30 Friday 09.00 – 12.30
Saturday 09.00 – 12.30 Saturday Day Off
Sunday Day Off Sunday Day Off
Key Skills & Experience Required
- 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
- A flexible approach to working hours including evenings and Saturdays. You may also be required to work across any of our local libraries.
- Experience of working with members of the public in a customer service environment.
- Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
- Ability and willingness to deliver promotional activities with customers of all ages.
- Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services.
On the application form please clearly list that you have the 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade. Please do not upload copies of your qualifications, CV’s or any forms of ID. You will need to evidence each of the criteria on the Person Specification in the supporting statement section. If your qualifications aren’t showing in the drop-down box, please include them in the supporting statement.
This organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.
Additional Information
For further information about the role please contact Vicki Sweeting [email protected].
Closing Date: Monday 17th April 2023
Interview Date: Week commencing 1st May 2023
For the full Job Description and Person Specification please click the link here.
Internal Candidates - If you are applying for a secondment position, applicants must seek approval from their current line manager before applying.
This organisation is committed to safeguarding and promoting the welfare of children and young people and adults and expects all staff and volunteers to share this commitment.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
These are the benefits we offer including agile working, enrolment into the Local Government Pension Scheme (LGPS), a valuable part of the pay and reward package for employees working in local government, and a generous annual leave entitlement, plus bank holidays and an additional day at Christmas.
To apply for this vacancy please click on the 'Apply' button.
Our method of application is online, please note, CV’s should not been submitted unless asked to do so.
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on [email protected] including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.
As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [email protected] and we will make every effort to meet your specific requirements.
Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more.
