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Job Overview

As a Facilities Manager, reporting to the Account Manager, you will manage hard services across 3 buildings. Duties include liaising with Sub-Contractors and Mitie Mobile engineers ensuring that an effective and efficient service is delivered and maintained across all sites. Your time will be split between sites as outlined, 4 days on one site, half a day at each of the smaller buildings.

Maintain Service levels in line with the contractual CI's, KPI's and PI's and monitor and control supplier, sub-contractor and labour costs to ensure financial targets are achieved. Build a strong working relationship with internal and external customers including sub-contractors to ensure that all services are delivered in a professional, timely and cost-effective manner, while managing Health and Safety at all times.

Compile accurate management information/reporting as required and submit in a timely manner to appropriate stakeholders.

Play a key role to support any site audits, including but not limited to, quality, health and safety, environmental and finance.

Main Duties

• Managing the contracted facilities services to a portfolio of client sites within their area of responsibility; ensure they are aligned to the Mitie business unit operational processes and procedures.

• To establish, maintain and develop effective professional working relationships with clients, Mitie staff and other key stakeholders.

• Ensure service delivery is in accordance with contractual requirements and SLA / KPI's.

• Ensure Internal / External teams have a clear understanding of the risk assessments process and inspection process for buildings.

• Support and oversee maintenance related activities to ensure works are performed safely and in accordance with site rules.

• Support and manage subcontractor work, reviewing RAMS, setting to work in accordance to Mitie procedures.

• Assist in ensuring service delivery is in line with contractual requirements.

• Undertake health and safety and compliance audits.

• Any additional task which would be deemed reasonable in line with the working environment.

• There may be occasions where you will be expected to attend sites out of normal working hours due to staff working patterns or manage out of hours works.

What we are looking for

The successful Facilities Manager will have experience of FM project delivery, including an awareness of CDM regulations and proven success in an operational manufacturing environment, worked within process-led, regulated organisations and/or industries. Hold a suitable Health and Safety certificate (IOSH Managing Safely or similar) and Knowledge of Quality Management Systems is extremely desirable. Be able to demonstrate a proven track record managing multi-disciplined teams including recruitment, disciplinaries, grievances, appraisals, and performance management. Can show an ability to manage operational finance, i.e. management of WIP, debt and billing activities and highly computer literate and experienced in using Microsoft applications.

• Working knowledge of FM service delivery.

• Experience in people management

• Good communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences.

• Well organised, flexible, with the ability to multi-task, prioritise and manage competing demands.

• Strong understanding and respect for confidentiality

• Proficient IT skills including MS Word, MS Excel and MS PowerPoint, and comfortable with numerical reasoning.

• IOSH managing Safely (this training will be given to all successful candidates if not already held)