Facilities Experience Support Operative Reading, England
Job description
Facilities Experience Support Operative
Reading
Competitive salary with excellent benefits – please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed!
Job Description
As Facilities Experience Support Operative, you will provide a world-class customer service experience to our Virgin Media client and their Reading HQ building users throughout the entire site and its functions.
The Facilities Experience Support Operative will be be customer focused, approachable & composed, flexible and show great interpersonal skills.
You will show key strengths by being action oriented, ability to deal with ambiguity, organisational agility, problem solving & whilst demonstrating excellent written communications & being always empathetic and confident.
Key Responsibilities
- Greet guests from 07:30 – 18:00 Monday to Friday excluding bank holidays
- Answer general enquiries to the building and its services adhering to Virgin Media O2 procedures
- Assist with Health & Safety matters such as evacuation procedures and drills
- Ensure that the reception and front of house area including the meeting rooms are kept tidy and in order
- Use digital workplace technology to book visitors in, issue visitor passes and contact the host for the visit
- Follow the visitor, contractor and employee reception processes as produced by the supply chain partner and agreed with Virgin Media
- Support individuals who decide to use the self-check in solution deployed within the reception area
- Provide a professional and flexible porter and meeting room management and support service.
- Ensure meeting rooms are set up for any special requirements, ensuring all equipment is in working order prior to the booked meetings
- Report and work it our IT team to keep the technology working seamlessly
- Operate our post room within the office, working with multiple logistics companies to provide a postal service to all building users
Professional and personal competencies/qualifications
- Capable and willing to follow instruction and direction
- Good organisational skills
- Competent working with Office 356 and able to learn new technology quickly
- Positive phone demeanour and superior written and verbal communication skills
- Ability to take on new or additional tasks outside of your normal role.
- Able to work as part of a team
- Friendly and polite
- Service orientated and capable of making every guest feel valued
- Flexible and comfortable with last-minute changes to immediate work tasks
- Ability to multitask
- To go the ‘extra mile’
- Innovator
- Clear communicator
- To be willing to undertake overtime as required
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: 105771
