Customer Support Representative Birmingham, England
Job description
Rivus is the UK’s biggest end-to-end commercial vehicle fleet management business. Our mission? To be the only fleet partner our customers will ever need.
We are industry leaders in HGV and LCV fleet management and, from major retailers to key service providers, over 200,000 vehicles come through our doors each year. Not only that, but we are leading on the charge towards Electric Vehicles, partnering with customers to move towards a more sustainable future.
We’re looking for passionate people to join us on our mission and drive our business forwards. It’s an opportunity to be a part of one of the fastest growing, most forward thinking teams in the fleet industry.
This is an exciting opportunity for a Customer Support Representative to join our team, and play a part in keeping some of the UK’s biggest brands on the road, responsible for delivering an efficient and professional service to all customers.
This is a hybrid work from home role with weekly visits to our HQ based near Birmingham, and when you join us, you’re supported in developing your own career too, surrounded by a team of passionate people driven to keep customers moving.
Roles & Responsibilities
· Be responsible for producing insightful presentation packs for customer contract review meetings for the account management team to present.
· Support the Account Management Team with data insight and trend analysis.
· Support projects and continuous improvement programmes where required.
· Provide all necessary reports as required by the Account Management team.
· Support internal projects as requested by the business
· Manage and co-ordinate customer profile changes within the team ensuring the correct governance and approval process.
· Monitor legal compliance and fleet scheduling.
· Review and monitor invoice accuracy where required.
· Support service credit mitigation for allocated customers.
· Work with IT and be the lead in the team for raising IT requests for customers where required.
Skills & Experience
· Customer service experience
· Highly numerate and excellent written skills
· Analytical, curious, problem solver, lateral thinker
· Ability to work at pace and to deadlines
· Strong Microsoft Office Suite skills
What’s on offer?
· An enhanced employer pension contribution rate of between 5% and 10% and pension deductions made through salary sacrifice for tax and national insurance savings
· Comprehensive life insurance
· Free eye test vouchers and vouchers towards the cost of glasses (dependent on test results)
· Access to ‘My Staff Shop’ our Rivus benefits portal with 1000’s of high street, online, supermarket, cinema, travel and gym discounts
· Financial and health wellbeing programs and support including and employee assistance programme
· Reward & recognition programs
Please note all job offers with our client are subject to an enhanced DBS check.
Job Types: Full-time, Permanent
Salary: £30,000.00-£34,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Holidays
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Birmingham
