Executive Registration Officer (ERO) - Croydon London, England
Job description
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
We have a number of exciting opportunities within our Executive Casework teams. As an Executive Registration Officer in our Operations Directorate, you will undertake a range of administrative and casework processing activities that keep HM Land Registry running effectively. Working as part of a close-knit team, in this vital role you will process casework and make sound judgements to maintain and update the Land Register for England and Wales.
Job description
Executive Registration Officer (ERO) is a key role within our casework teams. You will process, settle and take casework referrals up to a specific technical level, ensuring that you contribute to team performance and act on your own development needs. You will undertake mentoring and coaching activities with other caseworkers to support their development. If you are asked to take on a line manager role then you will undertake the full range of line management duties for a team of Registration Officers (RO).
You will balance the requirements of the management and casework role through active prioritisation and time management. Not all roles will include Line Management duties but there are plenty of development opportunities. All applicants should ensure that they are able and willing to meet the full requirements of the ERO role before applying.
For current civil servants where a level transfer occurs, existing salary will be honoured. If HM Land Registry EO salary is higher, then you will move to the HM Land Registry salary. When HM Land Registry EO salary is exceeded, your existing salary will be retained on a mark-time basis. An individual joining HM Land Registry on promotion from another government department / agency will be placed on the EO salary.
This role is an office-based role, and all initial training will be undertaken on-site in one of our HM Land Registry offices (approx. 16 weeks). Following training you will be able to undertake hybrid working as agreed with your line manager and team.
For further details please see the attached Candidate Pack.
Person specification
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Working Together
- Delivering at Pace
- Developing Self and Others
Benefits
#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
- We have integrity– we value honesty, trust and doing the right thing in the right way.
- We drive innovation– we are forward-thinking, embrace change and are continually improving our processes.
- We are professional– we value and grow our knowledge and professional expertise.
- We give assurance– we guarantee our services and provide confidence to the property market.
You can find more information on our rewards package on our website.
Working for us - What HM Land Registry can offer you
Things you need to know
Selection process details
It is very important that you read the attached Candidate Pack, as this contains a detailed explanation of the whole recruitment process.
Before applying, please note that this vacancy is part of a national recruitment campaign across several HM Land Registry offices. If you are interested in applying for this role, you can only apply at one office location, therefore please ensure that you only apply for the advertised vacancy at your preferred location. The vacancy is available at the following locations: Birkenhead, Croydon, Durham, Fylde, Gloucester, Peterborough, Plymouth, Swansea and Weymouth and their respective advertised vacancies can be found on Civil Service Jobs.
Stage 1 – Application
To apply you will need to complete the short application form and take the online Civil Service Verbal Test and the Civil Service Casework Skills Test.
If you pass both of the online tests, you will then move onto the next stage of the application process, where you will be invited to submit your full application form, which includes your CV and Personal Statement.
You will be required to complete the tests and full application form by 11:55pm on Monday 22 May 2023. You MUST build in time to complete the full application process if you pass the online tests, so we recommend completing as soon as possible and no later than midday Monday 22 May 2023.
If you fail to complete the online tests before the deadline your application will be withdrawn. Guidance for the tests will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Please copy and paste your CV (ensuring you remove any personal details) onto the online application form detailing your qualifications and work history.
You will then need to complete the Personal Statement section to cover the two scenarios below. Please describe each scenario in turn and separately using no more than 500 words for each:
Scenario 1. The candidate should demonstrate their experience of using data or information to solve a problem. They should demonstrate how they have used this information to make a sound judgement or decision, how they organised their work and how they communicated their decision to others.
- Experience of problem solving using available data or information
- Excellent attention to detail and ability to make sound judgements and decisions based on the available evidence.
- Effective communication skills, taking account of appropriate styles and methods.
Scenario 2. The candidate should demonstrate experience of working with others towards a common goal. They should demonstrate how they supported and motivated their colleagues to deliver to meet the required timescale / standard / agreed outcome.
- Experience of working as part of a team to deliver common goals
- Experience of motivating individuals to achieve a common goal.
- Experience of working to a required service level agreement or agreed standards and timescale.
Due to the anticipated high volume of applications, it is possible that you may pass the test minimum score, but we might have to raise the pass mark and as a result, you may not progress to the next stage.
Should a large number of applications be received, an initial sift may be conducted using the lead criteria* (scenario number 1). Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Both your test scores and your Personal Statement scores will be used to determine who moves to interview stage.
Stage 2- Interviews
The interviews will consist of a blended interview which will be conducted remotely using MS Teams.
The blended interview will test the experience and behaviours detailed in the attached Candidate Pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested.
Candidates may refer to notes within their video interview but they should be used as a prompt only.
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.
Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.
The sift will be completed shortly after the closing date, however due to the size of the campaign it may take a few weeks to complete the sift.
Interviews will take place from 19 June 2023 to 30 June 2023. The expected start date is September 2023.
If you are successful in securing a position, there will be a significant amount of training required (approx. 16 weeks) and we would require you to be in full attendance during this time.
HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
If you would like further information about the use of your personal data, please click on the link below:
Job Applicant Personal Information
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
