Executive Assistant / Business Support Reading, England
Microsoft
Full Time
Reading, England
48809 - 53153 GBP ANNUAL Today
Job description
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Modern Life, Gaming and Customer Service (MLGCS) team is a group of 350+ Microsoft employees and over 9,500+ Delivery Partners Advocates spanning 40 sites across the globe. The MLGCS organization provides service and support for all Microsoft consumer products and services, as well as commercial customer service support, customer protection and fraud. We enable and protect Microsoft’s customers through creating a people first culture, adding value for every customer, and helping our customers be safe and secure.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Job Overview
MLGCS is looking for a skilled Executive Business Administrator to partner with the Worldwide General Manager (GM), Business Manager, Leadership Team, and wider Business Support team.
This role supports a global customer service team, driving business priorities and collaborating across timezones with global stakeholders, peer groups and external parties, whilst providing calendar management support and travel logistics for GM travel.
The ideal candidate will need to navigate a fast-paced environment, possesses excellent interpersonal skills, and demonstrate problem solving, good judgement, problem solving and executive presence. Some flexibility in working hours may be required.
Responsibilities
Key responsibilities include but are not limited to:
Calendar Management: Provides support to align General Manager's schedule with priorities and ensures smooth logistics before, during and after meetings.
Travel Management: Manages travel arrangements, creates itineraries, and addresses travel-related issues for the General Manager and Leadership Team. Facilitates communication among stakeholders before travel and provides onsite support as required.
Rhythm of Business (ROB): Supports ROB implementation, executes meeting cadence, and supports distribution of confidential communications.
Cross-Functional Collaboration and Communication: Builds networks, acts as a liaison, and represents leaders, and Microsoft in various contexts.
Leadership, Growth, and Development: Leads by example, demonstrates executive presence and participation, shares best practice and insights, mentors colleagues, oversees vendors, and promotes self-reflection and growth opportunities.
Resource Management: Tracks discretionary budget, manages expense process, raises purchase orders, and oversees equipment and hardware inventory.
Team Management Support: Facilitates team experience activities (eg onboarding, moments program, offboarding), helps support the recruitment process, and collaborates with the Business Manager, Finance and General Manager on these aspects.
Event Coordination and Logistics: Owns event coordination end to end, collaborates with stakeholders, drives workback plan, resolves issues, and identifies best practices for future events.
Project Ownership: Balances multiple projects, ensures accountability, communicates impacts and risks, streamlines processes, and may delegate project tasks to business support team members.
Space Management and Planning: Maintains team spaces, advocates for appropriate space and equipment, and coordinates large-scale space requests.
Culture, Diversity & Inclusion: Embraces and promotes company culture and values within the team and division.
Qualifications
Required/Minimum Qualifications
- Administrative, Business Support, or customer service experience in an environment with an emphasis on scheduling meetings/events, travel management, and administration work for executive/upper-level management.
Additional or Preferred Qualifications
Bachelor's Degree in relevant field (e.g., Business Administration, Human Resources [HR], Marketing, Communications, Psychology, Sociology) OR equivalent experience, eg; Experience serving as mentor to others.- Experience reviewing and managing administrative budgets (eg for events, morale, travel, training)
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Microsoft
https://www.microsoft.com/en-gb/
Redmond, United States
Satya Nadella
$10+ billion (USD)
10000+ Employees
Company - Public
Computer Hardware Development
1975
