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999 Mobile Call Handler / Customer Advisor / Call Centre Advisor
Location: Glasgow
Salary: £11.80 - £27.49 per hour
Hours: Part Time 25 hours
Pattern: 08.00am-23.00pm will work any 5/7 days
Contract: Temp to Perm Opportunities
Start Date: 14th August 2023

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Training will be full time for up to 4 weeks.

Do you want to work for the UK biggest telecoms provider? Are you looking for a role which can offer progression with fantastic training and career opportunities?
Then look no further, as we have a great part time, 999 Call Handler opportunity for you at the UK's most exciting telecommunications company, BT.

You'll be the first contact for anyone calling 999. Most calls last around 30 seconds, as you follow a set process while communicating to the caller throughout in a clear and calm manner. Your role is to quickly gain an understanding of the issue and direct the call to the appropriate emergency service contact centre.

This is not your everyday call handler role, as you'll be faced with challenging and emotional situations. But if you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.
Full training will be given when you start, with 1 week of training and 2 weeks of supported calls. Plus, you'll have people around you to support you, regular coaching, and training updates to make sure you're always at the top of your game.

General Key Skills:

As a 999 Call Handler you will be:

• Able to communicate in a clear and concise manner over the phone
• Able to keep clam, cope and bounce back in challenging situations
• Able to think quickly in stressful situations
• Genuinely motivated to help people
• Able to demonstrate compassion and empathy to all callers, no matter what the situation

Main Duties/Responsibilities:

• Be the first contact for anyone calling 999
• Follow a set process while communicating to the caller in a clear and calm manner
• Quickly gain an understanding of the issue
• Direct the call to the appropriate emergency service contact centre

Rewards & Benefits:
Competitive pay rates
Pay progression- £11.80 - £27.49 per hour.
Overtime opportunities
Paid training
Lifestyle Benefits
Auto enrolment in pension scheme - Employer contribution of 4%
30 days paid holiday (includes bank holiday)
Employee Assistance Programme
Employee of the month award



CAREER PROGRESSION

• Temp to perm opportunities.
• Ongoing coaching and in role training leading to other roles such as BT Associate, BT Trainer, BT Team Leader
• Instant access to Blue Arrow training portal with a over 100 of training courses available to you

Application Requirements:

• Proof of Right to work - Passport, Share Code or Birth Certificate
• Proof of Address dated in last 3 month - Utility Bill
• Proof of National Insurance - NI Card, payslip or P60/P45
• 2 Years referencing details (Blue Arrow will apply for these)
• DBS (processed by Blue Arrow- External DBS not accepted)

So, if you're looking for a call handler role where you'll go home after every shift knowing that you've made a difference, then apply with us today!