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Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you’ll be doing:

Are you an accomplished senior-level EA who is ready to support the Strategic Resources Executive team?

We are key workers, committed to our Values, reaching higher and being better every day to achieve our Purpose under challenging circumstances, doing the best for our customers and the environment.

You will be supporting the Executive and their leadership team who lead our Strategic Resource (SRO) functions across the Thames Water network. You will be down to earth, sociable, warm and tactful with a great sense of humour and will be able to work calmly under pressure in a regulated and rapidly changing environment.

This is a ‘hybrid working’ role with the expectation of working three days a week from one of our central London sites, and two days a week from home.

Day to day activities will include:

• Manage the team’s diaries to ensure efficient time-management.
• Be the first point of contact and “face” for the SRO Office, fielding all queries, high profile contacts and meeting any visitors tactfully and professionally.
• Draft confidential documents and memos, responses to all forms of communications on behalf of the SRO Team and providing support for presentations.
• Communicate updates on various projects between team members, managing the flow of information and delegating to the relevant business area and stakeholder where required.
• Contribute to a positive, collaborative, and committed working environment, building respect and trust amongst colleagues.
• Preparation of Board Packs.
• Proactively spotting communication shortfalls and gaps and plugging these.
• Project and event management, including the team’s speaking engagements and conference attendance, Executive and Board meetings, and internal staff events.
• Researching and generating briefings and visitor biographies in advance of meetings, including working with the wider business to ensure the Team are fully prepared.
• Building on your existing network of stakeholder EAs and PAs as relationships are key to this role.
• Process SRO purchase orders and Leadership Team’s travel and expense requests.

What you should bring to the role

• Proven success at a senior level in a similar role, ideally within a highly regulated environment
• Water industry or London government stakeholder experience.
• Loyal and trustworthy with a friendly, sociable approach, expressing a passion for Thames Water’s Purpose, Values and Behaviours.
• A calm, flexible, supportive, and responsive approach to change and events
• You will be highly organised with a professional, agile and diligent nature.
• Positive outlook and optimistic disposition
• Ability to understand the needs of our customers, and able to handle difficult situations with sensitivity.
• Be a problem-solver with ability to offer solutions.
• Excellent grammar and attention to detail.
• Shows initiative with a desire for change and making a difference.
• Knowledge of social media with the ability to respond to messages where needed.
• Ideally you will be based in or easily accessible to Central London.

What’s in it for you:

This is an exciting and challenging time for our business as a whole and the water industry. A backdrop of climate change and population growth is putting pressure on our existing water resources and in turn driving the need for a series of significant investments in our assets. The projects we will develop and deliver in the next 5 to 15 years, will leave a lasting legacy for future generations across London, the South-East and the UK.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.