Events and Training Facilities Administrator London, England
Job description
Job Information
Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us
We are responsible for the entire range of children’s education, health and social care services in all three boroughs. We use a Signs of Safety practice model and approach which ensures the voice of the child is at the heart of everything we do. There’s never been a better time to join AfC, we are growing our workforce, implementing new flexible working arrangements and have increased our virtual wellbeing offer.
We now have the following job opportunity available and we would be delighted to receive your application to continue our story. You can download the Job Profile which is shown within the "Documents" heading on the left hand side, above the map.
We are looking for someone to join our training and development team, supporting the administration of events. We are a fun, happy go lucky team who all value working in Children's Services. If you are organised, have a passion for developing others and like the sound of this job then get in touch!
About the role
This role is pivotal in the smooth running of our events but also in the day to day administration of our facilities. The role will provide hands-on support for daily training centre tasks, ensure any training, meetings or conferences are supported to the highest service standards and liaise with a range of professionals both internal to the team and external.
As Events and Training Facilities Administrator, you will be responsible for
- Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring information provided is accurate with queries effectively prioritised
- Monitoring, triaging and processing all incoming emails into the respective team inbox
- Providing a welcoming and professional service, being the first point of contact, coordinating learner/ delegate journey experience throughout the entirety of their visit,
- Coordinating face to face /virtual L&D events, liaising with the trainer and/or facilitator to ensure their event runs smoothly and covering reception when needed
For further information about this role, please contact Claire Grayson by email [email protected] for an informal discussion.
About you
To be Events and Training Facilities Administrator, you will be passionate about making a positive difference to the lives of children and young people as well as demonstrating the following points:
- Experience of working in a business support capacity, providing a wide range of administrative support
- Good customer service skills - experience of interacting with internal and external customers, including routine enquiries from members of the public, which could be face to face, receiving and responding to incoming communication
- Able to react tactfully and sympathetically to requests from customers and to remain calm under pressure
- Experience of keeping basic records, both manual and electronic, including confidential records
About our benefits
We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:
- 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years.
- Tailored induction sessions commencing on the date you start working for AfC
- Stable and supportive leadership
- Hybrid and mobile working (between home and work) with latest technology to facilitate this
- Local Government salary and pension scheme (LGPS or Teachers Pension)
- Flexible working options - helping to keep a good work life balance
- A comprehensive Employee Assistance Programme
- A range of staff benefits and discounts
- An excellent learning and development offer to support your career pathway
To find out about all of the breadth of benefits of working for Achieving for Children
Important Information
Start dates: Achieving for Children have set start dates meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.
Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.
Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.
Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
