Europe Team - Travel Consultant Hammersmith, England

Scott Dunn

Full Time Hammersmith, England 28500 - 34322 GBP ANNUAL Today

Job description

Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations.

The Opportunity
A Travel Consultant working within the Ski and Mediterranean sales team creating, selling and administering luxury holidays to European and North American destinations.

Responsibilities

To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation
To contact guests on their return to receive feedback and create new enquiries
To work towards individual and team sales targets and meet Key Performance Indicators
To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio
To support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events
To meet guests on a face-to-face basis when required
To learn and become conversant with all computer software applications
To work closely with all departments and Sales teams

Duties
The duties that derive from these responsibilities include but are not exclusive to:

Taking responsibility for the guest journey from first contact to post travel and repeat travel
Demonstrating excellent attention to detail and accuracy in all communication with guests
Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements
Inviting guests to the travel lounge when appropriate, or meeting them at their request
Using sales skills to convert into bookings
Responding to all enquiries in an efficient and timely manner
Handling high volumes of guest phone calls during peak periods
Management of invoices including handling payments, collecting guest details and organising pre-arrival information
Completing all travel documentation within specified time frames
Maintaining contact with guests between booking and departure date, including arranging all concierge requirements
Recording essential data and information using Scott Dunn’s IT software
Acting on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations Executive where necessary
Booking of guest flights and managing reservations through Travelport
Attending all internal and external training courses
Conducting familiarisation trips abroad and presenting back to teams and update website
Attending trade shows, and promotional events in the UK and abroad
Training colleagues with knowledge gained from areas visited
Accounting for costs and margins on each booking
Contributing to the team over and above standard sales and service requirements
Such other duties as management may reasonably require from time to time

Values & Behaviours
All employees must promote, understand and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

About You
Successful candidates for this position will have worked in a sales role within the luxury sector and will have some exposure to skiing. With a keen eye for the detail and a strong telephone manner, you will be used to delivering high levels of customer service to HNWIs.

Location
We aim to find someone who would be office based at our premises in Hammersmith for at least 3 days a week. There will be an induction / training period initially, where you may be required to attend the office daily.

Benefits
We offer very competitive salaries and a great benefits package including the following:

23 days annual leave plus bank holidays, rising by 1 day with each year of service (max 30)
Contributory pension scheme
'Cycle to work' scheme
Subsidised private healthcare
Company loyalty scheme (Travel Fund)
Travel insurance
Familiarisation trips
Recognition awards throughout the year
Social events
1 hour per week paid learning & development / personal growth
Paid volunteering leave