EU Operations Controller Birmingham, England
Job description
BE AN ESSENTIAL PART OF EVERYDAY LIFE
Position: EU Operations Controller
Location: Birmingham (B24 9HY)
Contract Type: Permanent (Full-Time)
Shift pattern: Monday-Friday (40hrs)
Salary: £28,500 - £32,000
Criminal Check required: Yes (Basic)
HYBRID ROLE - 3 days in the office / 2 days at home
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”
If this sounds like a team you'd like to join … keep reading.
We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;
- Liaising with carriers to ensure pre-arranged transport from the contingency plan, sourcing other carriers where required to smooth out the collection plan as much as possible
- Maintain relationships to implement and establish high, reliable on time collection, on time delivery performance and to respond to inquiries / requests of a moderate difficulty level from Suppliers, Carriers and others (internal & external)
- Liaise with Billing/Payable Team to ensure correct cost recovery against the responsible party and any subsequent invoicing requirements
- Support supervisor and DHL management team to achieve continuous improvement, development and implementation of standardised “best in class “processes.
- Identification and support the implementation of savings, cost reductions & efficiency opportunities within the transport network
- Escalation of issues including transit delays, to appropriate contacts, including supervisor, management, customer & third party service providers
- Ensure adherence to internal and external costs agreements and procedures, to avoid and report financial loss and or financial discrepancies
- Ensures that all appropriate transportation and customs documentation is created and processed timely and accurately
- Complies with corporate, local and or international regulatory requirements
- Coordinates transportation requirements with appropriate internal and external carriers & vendors
You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:
- Good degree of computer literacy, with excel, access, word and PowerPoint experience
- Ability to demonstrate analytical and logical thinking
- Good analytical and numerical skills
- Experience of transport management systems
- Excellent communicator (verbal & written)
- Able to demonstrate previous examples of solution innovative
- Demonstrable experience of a high standard of commercial awareness , understanding of key costs and drivers within the supply chain
- Problem solving skills
What will you get in return?
As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, simple savings and financial education. You and your family can also access our mental health app on the go, free mortgage and Will advice as well as hundreds of retail and lifestyle discounts. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more is hosted on our Benefits platform which you will have access as a DHL Employee.
What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.
