Estate Agent London, England
Job description
40 hours per week consisting of 8 hour shifts 5 days per week. Required to work a maximum of 2 Saturdays per month.
This is a customer-facing role with responsibility for providing the administrative support needed to secure successful property lettings + sales. In all cases, you will be required to understand and comply with contractual, statutory and legal restrictions, and client confidentiality.
The work is varied, and typical roles will include: data registration, producing adverts across multiple platforms, arranging and booking viewings, carrying out viewings, accompanying colleagues on site visits to various properties, selling additional services, collecting keys, carrying out basic property research, including marketing procedures through portals, websites and various databases.
You will work closely with colleagues to explore solutions to problems and improvements to working patterns. They will take responsibility for the quality, accuracy and planning of their own work.
To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales. Show effective decision making to ensure work and tasks are completed in line with instruction and on time, including the principles of productivity, diary management, prioritising, targets/objectives and to understand task setting.
To be able to work effectively with internal colleagues and external partners to achieve individual, team and business targets, identify solutions to problems, appreciate the importance of team working, and understand job roles and where they fit within the team.
To use appropriate communication and interpersonal skills such as active listening, engagement and managing ambition.
You will be required to know how to manage the relationship with the customer. Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette.
Appropriate use of social media sites, ie. Facebook, Twitter, LinkedIn, and smartphone applications.
Effective use of IT equipment and software, including specific sales and lettings packages, phone systems, use of mobile phones, measuring devices, dictation machines, damp meters, touch typing, cameras, PCs/laptops/tablets, multifunction copiers, cloud data systems (and data compliance), safety devices.
Be able to apply a range of administrative skills in order to support the range of estate agency activities and related services. An understanding of the importance and use of digital and hardcopy records, including appropriate software packages. Diary management, filing, making and receiving telephone calls.
Customer Care
Demonstrate a responsive approach to customer needs and awareness of the organisation’s impact on customers and their lives. To show professional standards of behaviours and positive personality, to dress appropriately and be aware of personal presentation; reliability; dependability; trust; integrity and moral character. To understand industry codes of practice in relation to conflicts of interest.
Public Relations
To present the company, oneself and the profession in the best possible light. To have an understanding of how the role fits in within the company structure. To be able to converse appropriately with customers, colleagues and professionals, forwarding enquires as necessary. Apply appropriate principles of customer care.
Responsiveness
To be able to take timely and responsive action to instructions given, with the aim of being able to work independently.
Personal commitment
To take responsibility for their own personal development, safety and training. Act as an ambassador for the organisation and profession as a whole. Meets personal and work commitments and the expectations of others. Demonstrate good timekeeping and consistency, as well as self-presentation.
Adaptability
Demonstrate willingness to accept fast changing priorities and work patterns.
Job Type: Full-time
Salary: £19,436.00-£24,000.00 per year
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Estate Agent Cubix
Expected start date: 22/05/2023
