Escape Room Supervisor Bedford, England
Job description
We are based in Allhallows, Bedford Town Centre, have 7 exciting themed rooms and a private bar area and need a mature supervisor to work both weekends and midweek on a fixed hours contract of 80 hours minimum over a month, covering Wednesday, Thursday, Friday, Saturday and Sunday bookings.
We are an established family run independent escape room business with some amazing Trip Advisor reviews and are looking for someone enthusiastic, passionate and engaging to join our awesome team to help us deliver the best live escape game experiences possible.
Our busiest times are in the evenings and weekends and school holidays. It would be expected for the Supervisor to be on site a mixture of daytime and evening/weekend shifts to best suit operations.
RESPONSIBILITIES – WHAT YOU DO
You need to be confident enough to engage with players before they step into the room and during the pre-game briefing.
Provide hints to the players as required whilst their game is in progress monitoring them at all times.
Debrief teams after their experience ends.
Resetting of rooms adhering to our thorough sanitising process.
Get involved with marketing, spreading the word about our unique and exciting experiences and helping to drive the business forward.
Key holder responsibility.
Monitoring of bar stock.
Ad-hoc cleaning duties.
Contributing to social media posts.
Unsociable hours.
STRENGTHS – HOW YOU DO IT
Cool head - You’re always working against the clock but excellent service is always key.
Rapport - Easily connect with customers and engage with them about the experience.
Logical - You have to love solving problems.
Fun - Let’s face it escape rooms are fun so our workplace should reflect that.
WHAT WE OFFER
Experience of working in a dynamic and fun family run business.
Fully bespoke and in depth on the job training.
Competitive pay.
Applicants must legally be allowed to serve alcohol and eligible to work in the UK.
3 years of customer service experience essential.
If you believe that you are the right candidate for this exciting role and feel that you’ll bring energy and enthusiasm to the team, apply by sending your CV with a cover letter letting us know what you can bring to Don’t Get Locked In. The role is available for immediate start and interviews will be held straightaway if a suitable candidate is found. Applicants must provide a cover letter in order to be considered.
Job Types: Part-time, Permanent
Salary: £11.00 per hour
Benefits:
- Employee discount
- On-site parking
Schedule:
- 12 hour shift
- Day shift
Application question(s):
- Applicants need to be able to type fast preferably without looking at the keyboard. Can you do this?
- Have you played an escape room game before?
- Games Masters need to be able to present and have a bubbly personality, be personable and confident. Can you do this confidently?
- It is preferable that applicants have acting experience. Do you have any acting experience? If so, in what capacity?
Experience:
- Customer Service: 3 years (required)
Work Location: One location
