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Job description

Contract: Permanent

Hours:37 hours per week Monday to Friday only, Flexible Patterns(Term Time/Part Time/Job Share) considered for the right candidate

Salary: Band 3 : FTE £21,000 – plus excellent company benefits

Location: Hybrid working consisting of remote working, flexibility required to work across educational settings in Hertfordshire and neighbouring counties, and in our Head Office in Stevenage, Hertfordshire as required.

Are you passionate about technology? Are you looking for a start in a technology career but don’t have any work experience in the area?

We're looking for passionate techies - whether you've studied tech, got tech knowledge or simply want to get a start in the industry. We love to invest in our own talent and some of our senior managers started in this exact role! We will consider flexible working options such as term time/job share/reduced hours for the right candidate.

What's in store?

• A comprehensive induction programme to prepare you for your role, with training provided by accredited coaches to support and develop you to learn all things technology related for schools.
• After your training, working at our school customer sites across Hertfordshire with the full support of a team of experts so that you are never left to face challenges on your own.
• An environment where you are continually learning and challenging yourself technically to fulfil your full potential, whether that be to develop your career into roles such as a Technical Consultant, Technical Account Manager, Technical Architect, Cloud Solution Expert or EdTech Advisor.

What's the job like?

• As an IT Technician at Herts for Learning you become part of the school family, travelling to school sites providing hands-on support to solve IT issues and building trusted relationships.
• During school holidays you will join one of our installation teams, visiting school sites to assist with the installation of new school networks, Wi-Fi or Cloud solutions, and the enrolment of new devices and applications for schools.
• You’ll get the right support to help you perfect your customer service skills to a professional level and you will be delighted at the feedback you receive from our schools.

What we need from you:

• A genuine passion for technology - you should demonstrate this on your CV.
• Enthusiasm and willingness to learn lots of new skills and technologies.
• A reliable car is essential, and you must be located within 20 miles of central Hertfordshire.
• A positive attitude and a passion for helping people.

We'd certainly like…

• Some experience of Windows operating systems up to and including Windows 10/Server 2016, Antivirus software, Wireless technologies, Apple iOS, Office365
• Any other relevant qualifications, more specifically in a technical subject
• We will consider applications from a non-technical background if you show and demonstrate the right aptitude, passion and enthusiasm for learning technology skills and self-development

This is an exciting, fast- paced environment which is also incredibly rewarding in the difference we make to schools and the impact we have on children’s lives.

We are proud of our culture that gives you autonomy and agility to get things done in balance with a supportive environment to help you to deliver and succeed. If you feel this is an environment for you then we’d love to hear from you.

Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family-friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.

Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.

Would you like to know more information about this opportunity? If so, further information can be found in the job outline.

Start your Technology career today with Herts for Learning. To apply, email hfl.recruitment with a CV along with a cover letter to include responses to the following questions:

• As this is a customer centric role, please provide an example of when you have delivered excellent customer service.
• What operating systems and technologies you are familiar with?
• How do you keep your IT knowledge up to date?
• What is your long-term ambition in the IT industry?

As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.

Interview Process: Initial interview stage held via Microsoft Teams, followed by second stage interview held at our Head Office in Stevenage, Hertfordshire.

This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can.

We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.

HfL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

HfL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HfL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.

To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.

Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.

Job Types: Full-time, Part-time, Permanent

Salary: Up to £21,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free or subsidised travel
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Store discount
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Work authorisation:

• United Kingdom (required)

Work Location: On the road

Reference ID: HFL1476