Enrolment Officer London, England
Job description
About you
You will have a background in customers service with an ambition to pursue your own career goals. You will be joining a great team so must be a team player, comfortable working as part of a team and also on your own initiative. You will have excellent attention to detail and competent inputting data capturing all required fields, on online forms before submissions to our MIS department.
This is a remote role so a quiet space to work from is all you need, we will provide all necessary equipment to get the job done.
Although most of us are remote we do like to meet up in person, so there will be times where you are requested to travel from time to time to attend sales conferences and training sessions with other teams.
About us
Comprised of three education-centric companies, LMP has one mission to create inspirational journeys and deliver excellence through learning. We unlock both business and personal opportunities whilst acting as a catalyst for social change across the UK.
Our aim is to bring positive and sustainable development to our communities. Established in 2004, our journey began as a residential summer basketball camp that was designed to give young people the opportunity to engage with others and learn life-skills to prepare them for life outside education systems, a mission that still drives our company today.
We are extremely proud of the awards and recognition we have received within the industry. We are driven to always deliver the best skills training and development for learners and organisations.
We have recently been awarded Best Companies 2 Star ‘Outstanding to work for’ award for 2022. We were rated; Top 100 mid-sized companies to work for in the UK; Top 50 mid-sized companies to work for in London and Top 10 Education & Training providers in the UK.
About the role
As the Enrolment Officer, you will be providing an effective and timely service in the admission of apprenticeship applications for LMP Education. You will be responsible for the administration of all apprenticeship starts, ensuring excellent, eligibility checking of your own enrolments. Applicant processing, including communication with the sales team, clients and delivery throughout adhering to the standardised process in completion before handover to our MIS team. Identifying and being competent in resolving queries timely to support targets and meeting start dates correctly.
Your eye for detail and rigorous approach to quality will be crucial in ensuring that LMP Education meets its right first-time requirements, ranging from checking prior learning, identity, and residency checks, assessing initial assessments, and finally ensuring that we embed all our practices, core values, and exception customer service in this role.
Role and responsibilities
To undertake student enrolments including enrolment appointments, the administration of on-line enrolment documents, and undertaking follow up actions as appropriate.
Lead on the checking and verification of student eligibility in line with funding rules and legislation.
Conduct prior attainment checks and review initial assessment results for students in line with programme and funding requirements.
Work closely with the learner sales managers to ensure right first-time approach on each applicant’s submission.
Working on a CRM system (Pics) uploading documents, pulling reports, using this system effectively to help drive the MIS department to submit all applicants correctly.
Assist in housekeeping of learner files on our electronic data systems ensuring clean live data is always retained.
To play a key role in ensuring exceptional customer experience is at the forefront of all admissions processes and procedures.
The skills, attributes and experience you must have
Confidence communicating with applicants, learners, and clients.
Excellent telephone manner.
Attention to detail with administration tasks.
Must be able to work competently on a computer/emails/excel.
Demonstrate good teamwork across the department.
Experience in apprenticeships, eligibility and funding requirements – Levy and Non-Levy
Embrace the company’s work ethics and core values.
Grades C/4 in math's and English and IT strengths.
Work Flexibly to support the business needs.
What’s in it for you (remuneration & benefits)?
£20,000-£25,000 dependent on experience
25 days including bank holidays, with 3 days ‘free’ days given back during December
Additional 1- day annual leave for every year of service, up to 30
️ HSF Health Care Plan
HSF Perk box
Pension Scheme
£150 referral scheme & a paid volunteering day
️ Wellbeing initiatives
️ Volunteering Day
All necessary equipment to get the job done.
Work from home
Confidentiality
The post holder must maintain the confidentiality of information about clients, staff and other LMP stakeholders. Some work is confidential, and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must always meet the requirements of the General Data Regulation Act.
Safeguarding, Prevent & Equal Opportunities
The LMP Group are committed to anti-discrimination and equal opportunities for all. We are equally committed to Safer Recruitment Policies, Safeguarding, the Prevent Duty and promoting the welfare of children, young people and adults. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our staff and volunteers.
Pre-employment checks
Please be aware that upon a successful offer of employment the company completes digitalized right-to-work checks and DBS applications via an external provider.
The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
