Enquiry Handling Assistant Nottingham, England
Job description
Build a Rewarding Career.
Doing things differently.
Enquiry Handling Assistant
Part time/Permanent
£26,060 - £27,363 per annum p.a. pro rata
18.5 hours per week - Wednesday afternoon, Thursday full day, Friday full day
About the Role
This role will have accountability for high levels of customer service and working under the Enquiry Handling Team Leader within the University’s Central Enquiry Handling team, ensuring a seamless customer journey and maintaining continual improvements in the service for students, staff and the wider NTU community.
The NTU Enquiries team was set up in response to the COVID19 pandemic due to an influx of calls and emails into the university from student, parents/guardians, and staff contacting the university with an entire range of questions and concerns about restrictions, travel, teaching, isolation, safety etc. It was clear that that we needed a strong, dedicated team to be ‘experts’ on the ever-changing rules and restrictions of the current pandemic and to be able to deliver this information professionally and calmly, minimising distress at such uncertain times. As a result of this, the NTU Enquiries team was set up to provide a dedicated service in relation to Covid19 enquiries.
Following its success, the team engaged in helping other service departments around the university. We are able to help the enquirer at the first stage of contact, rather than passing the enquirer on to other departments, making the NTU Enquiries team a fast and efficient service.
If you have queries about this role, please contact [email protected].
Interview date: Week commencing 25th September 2023
Join Us
We provide a range of core and additional voluntary benefits, discounts, and savings for all colleagues. They're flexible and adaptable to your lifestyle.
- Generous annual leave package of 25 days per year plus statutory bank holidays and an additional 5 University closure days pro rata.
- Excellent Pension Scheme.
- Bonus for exceptional performance and contribution.
- Part time, hybrid, and flexible working.
- Voluntary benefits such as travel season tickets.
- Gym membership for colleagues and their family members.
- Comprehensive training & development programmes.
- And a whole lot more…
Come and be part of our success. Apply today.
About NTU
NTU prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.
When you are successful in your application for a role at NTU following graduation, we will continue to support your career development with a flexible suite of learning opportunities to fit around your role. This offer is completely flexible, allowing you to engage with relevant content, network with other recent graduates and shape your own professional development. Anyone who has graduated in the last 3 years is able to utilise this.
This role does not meet the minimum requirements set by UK Visas & Immigration to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK. Please ensure that you have the appropriate right to work in the UK for this role and consult the Home Office website for further information.
Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.
