Customer Support Team Leader

Customer Support Team Leader Manchester, England

Konica Minolta
Full Time Manchester, England 35000 - 40000 GBP ANNUAL Today
Job description

Role: Customer Contact Support Team Leader

Location: Manchester

Salary: £35,000 - £40,000

Package: Alongside your salary you will receive a 15% bonus. Enhanced maternity & paternity pay, 26 days annual leave exclusive of bank holidays (opportunity to purchase more), life insurances, an additional wellbeing day off to use as you choose. Alongside a generous pension plan, paid for linkedin licence, we also offer an independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing.

We are looking to welcome a Customer Support Team Leader into our business, reporting into our Remote Lead and managing a team of 1st line support specialists.

Whilst it's essential that you have a strong technical background within IT and the ability to manage products and services, the true success of this role lies within your passion for people centric leadership.

We like our leaders to be proactive in helping to develop those around them, leading by example and driving the core values of our organisation in their leadership style.

Not only will you be providing leadership, motivation and direction to the team, you will be fostering a customer centric support team focusing on the receipt, resolving and/or triage of any given incident/service request whilst delivering an exceptional customer experience

Promoting Self-help and adopting Proactive, Predictive, Preventative support strategies to our customers.

What do you get in return:

  • 26 days holiday, plus bank holidays, and the option to purchase more days if needed
  • Training and support with our UK based training academy
  • Specific learning courses, paid for by Konica Minolta, with the option of a LinkedIn Licence at no extra cost to the individual.
  • Life assurance options
  • A generous pension plan, invest your contributions to maximise your pension pot
  • Discounts on activities, technology and restaurants
  • An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
  • Free eye test voucher
  • An extra paid day off to dedicate to volunteer projects
  • An extra paid day off to focus on your mental health

Don't meet every single requirement?

Studies have shown that women and people from ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for us!

Job Types: Full-time, Permanent

Salary: £35,000.00-£40,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Gym membership
  • Paid volunteer time
  • Referral programme
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Work Location: Hybrid remote in Manchester

Customer Support Team Leader
Konica Minolta

www.konicaminolta.com
Tokyo, Japan
Shoei Yamana
$5 to $10 billion (USD)
10000+ Employees
Company - Public
Computer Hardware Development
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