engagement manager Remote
Job description
Learner Engagement Officer| Coventry | Permanent
Join Our Mission to Empower Learners! Learner Engagement Officer Wanted in Coventry
For over 26 years PET-Xi has been honoured to have worked with over 255,000 people across the whole spectrum of the academic ability, behaviour and confidence working tirelessly to make a difference to people’s lives, firing up their minds with engaging and positive learning experiences designed to help them achieve their target grades, get back into employment or upskill and progress along their chosen pathways.
Our mission is to change lives and empower as many learners as we can through education and employment. Working this hard takes a lot of commitment and flair so naturally we need to secure top-notch talent to ensure we continue growing and improving every day.
This is where you come in!
We have a fantastic opportunity for anyone looking to join our team in Coventry.
PET-Xi Training are seeking a Learner Engagement Officer to join our team as a part of our successful and rapidly growing skills department, managing and administering the enrolment process for our dedicated training programmes.
Job Summary:
To support learners on their journey across PET-Xi funded courses, breaking down barriers to engage with learners, work closely with the Skills Recruitment Team, to ensure that they are enrolled on the right programme for their needs, and that they have a positive experience right from the start.
The post requires a high level of engagement, personal responsibility, initiative, and attention to detail.
Reports to: Contract Manager
Key Responsibilities:
- Liaise with learners and their representatives to identify any barriers or additional needs that may affect their ability to participate in the training programmes.
- Work closely with relevant internal and external stakeholders, including support staff, trainers, and assessors, to ensure that appropriate support is put in place for learners.
- Provide information and guidance to learners about the support available to them, including access arrangements, reasonable adjustments, and specialist equipment.
- Ensure that all learner information is accurately recorded in the enrolment system, and that appropriate support plans are in place.
- Monitor the progress of learners attendance and provide regular updates to relevant stakeholders.
- Identify any issues or concerns that may affect the ability of learners to complete their training programmes and work with relevant stakeholders to address these.
- Respond to enquiries from prospective learners via phone, email, or in-person meetings.
- Guide prospective learners through the enrolment process and ensure that they have all the necessary information to make an informed decision.
- Provide accurate and up to date information about our dedicated training programmes, including course content, schedules, and certification.
- Work closely with the team to ensure that prospective learners are targeted and reached through effective marketing campaigns.
- Manage and update learner information in our enrolment system and ensure that all records are accurate and up to date.
- Assist in the preparation of enrolment reports as required.
- Provide exceptional customer service to learners and ensure that all enquiries and concerns are addressed in a timely and professional manner.
- Maintain an excellent knowledge of the education and training sector and stay up to date with industry developments and trends. Attend team meetings, training sessions and other company events as required.
Experience and Education / Qualifications:
- Information Advice and Guidance (IAG) qualification (Desirable)
- Good Standard of English and Maths.
- Proven experience in an enrolment or customer service role, preferably within the education and training sector.
- Excellent communication and interpersonal skills.
- Strong organisational skills, attention to detail, and the ability to multitask and prioritise.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Familiarity with enrolment systems and databases.
- Ability to work effectively in a team environment.
- A positive and proactive attitude, with a willingness to learn and take on new challenges.
- A commitment to providing exceptional customer service.
Benefits
- Up to 30 days holiday (25, rising incrementally, one day per year, to 30 days after five years’ service).
- Family Friendly PET-Xi paid events (Christmas and Summer events etc)
- Holiday buy/sell scheme.
- Weekly reward and recognition awards
- Expenses.
- Death in service cover.
- Critical Illness Insurance.
- Free Eye Tests.
- Company Pension Scheme.
- Long service awards
- Discount at company restaurant, Metropolis
- Course funding
- Progression opportunities
If this sounds like your ideal role, please submit your CV and cover letter today.
PET-Xi is an equal opportunities employer whose selection process promotes the fair and unbiased fortuity of all candidates.
Recognising you're unique - and we love that about you. As an equal opportunity employer, PET-Xi positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion, or belief, marital status, or pregnancy and maternity.
Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If your role is applicable, the successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. Depending on your role, we may also need to carry out a DBS check.
We do not require the assistance of agencies with this vacancy - thank you in advance.
Enhanced DBS
IAG qualification
English and Math's GCSE or equivalent
Experienced with Microsoft 365
High customer service Experience
Excellent Communication skills and ability to work in a team
