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About Us…

We as an organisation are proud to provide homes for thousands of people within our communities. We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families, and communities.

We have a vision of ‘prosperous people and places’ and we as an organisation understand the importance of looking after our employees. Our workforce is dedicated to reach this vision through ensuring Trivallis is a great place to work and live.

Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? Come and join Trivallis on this exciting journey.

About you…

The successful candidate will:

• Be the face of End User IT Team and always create a positive first impression.
• Ensure queries are resolved quickly whilst offering an excellent level of customer service.
• Help create a fantastic working environment.
• Be responsible for managing various IT systems, assets, and end users.
• Be an enthusiastic, organised self-starter who takes pride in their work and the office environment around them.
• Have a passion for delivering excellent customer service both internally and externally.

What you’ll do…

Provide operational support and assistance for all IT desktop, laptop, network and mobile communications hardware and software, with a specific responsibility for operating the IT Service Desk / break fix system. This is a great career opportunity for someone who wants to work within an End User Services IT Team.

What you’ll be responsible for…

• Working within a team with little supervision as an established systems/product specialist to support end users.
• Taking ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems, escalating or gaining support where appropriate.
• Proactively analysing trends and reports on information in a timely manner to resolve problems, maintain and enhance service.
• Carrying out Installations, moves & changes throughout the business including mobile locations
• Working towards specific KPI’s & SLAs as requested by line manager, also recognises opportunities to improve performance against service level
• Assisting with the installation of new IT equipment.
• Carrying out installation, configuration, and distribution of software on desktop, laptop, and mobile equipment.
• Monitoring end user services support systems using relevant software.
• Maintaining the IT asset register and manage the issue and return of IT equipment.
• Setting up and administering end user system accounts in Active Directory, Office 365, and Microsoft Azure.
• Complying with the Data Protection Act.
• Acting as a point of escalation to resolve service delivery issues.
• Ensuring information technology is used effectively throughout the business to bring about efficiency and service gains.
• Assisting with facilities support function as and when required.

Benefits...

We are committed to ensuring Trivallis is a great place to work. We are constantly reviewing the benefits that we offer to our workforce. As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below:

• A generous 30-day annual leave entitlement.
• Local Government Defined Pension scheme.
• Healthshield cash back plan for you and your family.
• Flexible working.
• Learning and development programme where we invest in your personal development.
• Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis.
• Volunteering and giving back to the community through ‘Time for Change’ programme.

How to apply...

If you’re interested in applying for this role, then check out the Role Profile and see if you’ve got the skills, experience and knowledge we’re looking for. Further information is available at:

• Trivallis Website

The closing date for receipt of applications is 5th March 2023.

If you would like to find out more about this role, please contact Geraint Allen, End User Support Manager on 01443 494473.