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Job description

We are looking for innovative, approachable Customer Serviceprofessionals who are looking to transform their careers and help shape the next generation of industry experts. If you already have an assessor qualification or have quality experience within the Customer Servicesector this could be the opportunity for you.

Our mission is to revolutionise the way in which end point assessments are delivered and assessed. We develop our own End Point Assessors through a comprehensive onboarding programme which embeds our values and approach, whilst providing full training and qualification where required to individuals from the Customer Service industry.

Who we are:

At Innovate Awarding we strive to provide end point assessments that are respected, delivered simply with no surprises along the way. Our reputation speaks for itself - we're Multi Standards EPAO of the year and were one of the first to be registered with the Education and Skills Funding Agency. We're trusted by employers and their training organisations across the country to evaluate Apprentice competence.

As one of our End Point Assessors, you'll deliver consistent, professional assessments that take learners through end point assessments towards the completion of their apprenticeships. From multiple-choice question tests and professional discussions to observing them at work, overseeing tests and everything in between, you'll assess to ensure their success.

Why Innovate:

As one of our innovators of the future you can enjoy a supportive culture with a real emphasis on personal and professional development. We help our people maintain their occupational expertise and support their continuous professional development through training, workplace experience, professional memberships and more.

This is a great opportunity to enjoy a more flexible approach to your working hours, a better work/life balance and the chance to use your skills and experience to really make a difference.

If you are looking for a rewarding role in an organisation with a long-established reputation and are passionate about contributing to the ongoing success and continuous improvement of your industry, then look no further.

What you will be doing:

You will join our business as an End Point Assessor, delivering aspirational assessments with integrity, approachability, and resourcefulness.

Reporting to an End Point Assessor Manager, you'll be working with apprentices and their employers to plan, carry out and report on End Point Assessments. Making decisions for apprenticeship standards and overall grades, you'll use your expertise to make fair and independent assessment judgements against the standard's grading criteria. You'll also carry out administration and keep your sector knowledge up to date.

With a great work/life balance, and with the support of our expert and friendly team, you'll have the chance to not only help people improve their prospects, but to help our business achieve its ambitions.

As an EPA your role will be varied and flexible and will include working from home and visits out in the field within the sector you specialise in.

Who you are:

You have a wealth of professional experience in Customer Service, having worked in any of customer service sectors for minimum of 2 years. Able to interact with a wide range of learners, you're empathetic yet effective in your tasks and a keen communicator, whether that's written or verbal. You'll be confident working autonomously but also a keen team player. Your time management and administration skills will be second to none.

What you'll need:

A proven passion for and hands-on experience within Customer Service. Access to a vehicle is a must, and you'll be familiar with MS Office and other IT systems (training will be provided for EPAPro).

What we offer:

In return for applying your skills and experience, you will enjoy a package of benefits designed to reward your hard work and realise your professional potential:

25 days annual leave + bank holidays (total 33 days per annum)
1 extra day of annual leave at each 5-year work anniversary milestone
1 day off around the month of your birthday
Contributory Pension (company matched)
Life Assurance
Full mileage allowance??
Full IT kit including laptop and smartphone
Great benefits, reward and recognition and wellbeing package??
London and South-East weighting where applicable?
Core hours: Monday - Friday 9.00 - 5.30

And to get you started, we also offer:

A comprehensive onboarding programme
Full training designed to transform you into a professional End Point Assessor.
Protected and comprehensive CPD time to maintain your occupational competence.

Lifetime Training Group is committed to safeguarding and promoting the welfare of children and young people and expects all colleagues to share this commitment. The successful applicant will be:

Subject to all necessary pre-employment checks, including enhanced DBS (where applicable), qualifications (where applicable), identity and right to work.

All applicants will be required to provide two suitable references and all offers of employment will be subject to those references. Lifetime Training Group is an equal opportunities employer and is Disability Confident accredited.