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Job overview

We are holding interviews on 13 May 2023 for Emergency Department Assistants at the Trust recruitment event

As an Emergency Department Assistant at Queen’s Medical Centre (working in adults and paediatrics), you can make all the difference. You’ll be part of a team that makes sure patients and their relatives are reassured and the medical staff who treat them have the support and resources they need to do the best possible job. It’s a big responsibility, and it’s as rewarding as it is challenging in one of the biggest Emergency departments in Europe.

Main duties of the job

In addition to the below summary, you’ll need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

The job will see you combine three roles: reception duties , transfer of patients and a nursing support role That means you’ll be patients’ first point of contact, and be there to help and advice throughout their time in the Emergency Department, by making drinks, assisting with meals and escorting patients to the toilet, and arrange transport (home if necessary).The Transfer role requires the candidate to have both upper and lower body physical strength.an interest in physical activities would be a distinct benefit in this fast moving environment. The clinical nursing aspect of the role involves assisting nursing staff with the basic nursing observations, oxygen therapy and resuscitation, and, in time, you’ll undertake more training for more advanced roles. This involves working in the ED Majors unit, Resus, Paediatrics, ED urgent treatment unit and the speciality bed wait areas

Working for our organisation

The reception role involves, after extensive training, working on various hospital & national computer systems, inputting data accurately & at speed, maintaining accurate electronic & paper records, dealing professionally with telephone enquires both internal & external, to maintain a high level of patient confidentiality. A high level of customer care is required for this role.

This is a role that calls for a ‘people person’ with a very well organised approach. You’ll need a good basic education and be able to speak and write English well & be able to input data quickly & accurately, but more than that you need to be cheerful, pleasant and patient. Reliability is extremely important, as is the flexibility to work nights, weekends and bank holidays (shifts are on a rota basis, 24/7). This post could also expose you to distressing issues and incidents. In all aspects, full initial and ongoing training will be available to you.

Detailed job description and main responsibilities

Please see the job description, person specification and top tips for further information.

You will need to:

Hold the right to work in the UK (certificate of sponsorship is not available for this role)

Be prepared to undertake pre-employment checks, which can last a number of weeks and includes a medical and criminal record check

What to expect after applying:

Once the application deadline has closed, all applications will be reviewed by a shortlisting panel.

If you are successfully shortlisted, you will be invited to a face to face interview. The interview will include a welcome session where you can find out more about us and vice versa. This is then followed by a numeracy and literacy test before your interview.

Please note that virtual interviews will not be available.

Please also note that due to high volume of applications, feedback, if unsuccessful, will unfortunately not be given.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.